Remote-friendly IT/CS support with strong customer service

Reyes, Wella Mae L.

Sitio Acacia Brgy. San Miguel

Palompon Leyte, Philippines 6538

+63-946-****-*** *************@*****.***

Personal Information

Age: 27 years old

Date of Birth: May 20, 1998

Place of Birth: Quezon City

Civil Status: Single

Religion: Roman Catholic

Nationality: Filipino

Seminars and Certifications

The 14th Youth Congress on Information Technology SMX Conventional Center, Pasay

-September 27, 2016

PSITE-NCR 5th IT Student Congress Adamson University, Manila

-January 26, 2017

NC II in Electronic Products and Assembly Servicing Lyceum of Alabang

-2015-2016

NC II in Computer Systems Servicing Lyceum of Alabang

-2016-2017

The 16th Youth for Information Technology UP Diliman, Quezon City

-September 2018

Best in Thesis: Development of “L.Y.CA”: An Online Automated Inquiry System for Lyceum of Alabang Lyceum of Alabang

-2019

Skills and Abilities

• Microsoft Office Programs (Word,Excel, PowerPoint, Access)

• Data (Excel & Google Sheets)

• Customer service

• Attention to detail

• Adaptability

• Computer Literacy

• Research and Analysis

• Flexibility

• Communication

Educational attainment

Caregiver

Graduate

October 2024

UHA Caregiver Academy

Ormoc City

Bachelor of Science in Information Technology

Graduate

2018 – 2019

Lyceum of Alabang

Km. 30 Tunasan, Muntinlupa City

Bachelor of Science in Architecture

Undergraduate

2013 – 2014

Technological Institute of the Philippines

938 Aurora Boulevard, Cubao, Quezon City

Secondary Education

2012 – 2013

Colegio de San Francisco Javier

Palompon, Leyte

Elementary Education

2008 – 2009

San Miguel Elementary School

San Miguel Palompon, Leyte

Work Experience

Customer Service Representative - Conduent philippines

September 2019 -December 2020

Pasay City, Philippines

Efficiently managed a high volume of inbound and outbound calls, addressing customer inquiries and concerns related to Humana insurance plans and services.

Provided accurate information on insurance benefits, claim statuses, and billing inquiries.

Utilized CRM software to document customer interactions and update account information.

Resolved issues promptly, ensuring a high degree of customer satisfaction and adherence to company policies and compliance standards.

Collaborated with internal departments to escalate and troubleshoot complex issues, ensuring timely and effective solutions.

Achieved performance metrics, including call handling time and customer satisfaction scores.

Virtual Assistant (Public Doc Analyst) - Fenestra Virtual Solutions

August 2021 – April 2025

Ormoc City, Philippines

Conducted comprehensive reports on UCC filings, liens, judgments, and litigations to assess financial stability and legal standing, ensuring informed decision-making for risk management and credit assessment.

Prepared and analyzed UCC filings to evaluate collateral used in secured transactions, ensuring compliance and protecting creditor interests.

Investigated and documented liens to determine claims on assets, ensuring accurate assessment of financial obligations and risk exposure.

Researched and analyzed judgment liens to assess legal claims against debtor assets, providing critical insights for risk management and asset recovery.

Examined and tracked litigation cases to evaluate potential legal risks and outcomes,

supporting strategic decision-making and risk mitigation efforts.

Contact this candidate