Emergency Communications Leader with Dispatch Expertise

Kristin Nichole Rayome

Lake Villa, IL ***** 618-***-**** *****@***.***

Professional Summary:

Well qualified on-line phone center support professional with a proven ability to provide key operational management and direction. Possessing a comprehensive background in public relation high pressure dispatching, along with a multitude of skills that transfer into any setting to create high levels of efficiency and productivity. Confident and poised in interactions with individuals at all levels, with the ability to build productive relationships. Seeking a career with a company that will allow me to apply my experiences and interpersonal skills. Skills & Core Competencies

● Excellent interpersonal skills

● Demonstrates professional

conduct and ethics according

to policy and procedure

● Ability to build productive

relationships

● Prioritizes to multitask many

responsibilities

● Superb critical thinking &

analytical skills

● Reliable and flexible fast learner

● Microsoft Office

● Data Entry

● Management team lead

● Communications Training

Officer

● Highly trained in ability to react

under pressure, use of good

judgment in ambiguous situations

Professional Experience

Telecommunicator CTO/911 Dispatcher Lake Zurich 911 Lake Zurich, IL 2013 – 2022

● Serviced and documented high volume public emergency and non-emergency calls. Achieving 100% accuracy.

● Awarded for call service/support, efficiency, and deescalation excellence.

● Managed/Supervised 12 team members.

● Developed and deployed new operations and procedures for 7 agencies, substantially increasing efficiencies and productivity.

● Supervised response prioritization, effectively dispatching official units such as police, fire and EMS while tracking data in real-time environments.

● Promoted to Certified Training Officer (CTO) - Successfully trained and managed all current & new telecommunicators.

Telecommunicator 911 Dispatcher Homeland Security Solutions, Inc. Twentynine Palms, CA 2010 – 2013

● Managed high level security clearance performing background checks for military installation access.

● Responsible for high value military asset data, documentation, and dispatch.

● Serviced and documented emergency calls with accurate details about callers, situations, and deploy first response teams.

● Kept callers calm in high-stress situations to obtain necessary information and instruct on life saving emergency procedures, such as CPR.

● Efficiently identified issues, analyzed information and provided solutions to problems.

● Selected appropriate teams and resources to coordinate responses to emergencies of different natures in multiple jurisdictions.

Front Office Manager 29 Palms Dental Twentynine Palms, CA 2010 – 2013

● Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.

● Adhered to strict HIPAA guidelines to protect patient privacy.

● Referred patients to dental triage to treat severe symptoms or complaints.

● Conducted communications and transactions with patients and visitors to foster positive experience. Senior Service Representative (Supervisor) Harris, NA Hoffman Estates, IL 2006 – 2010

● Enforced sound procedures to maintain adequate control of and secure business assets.

● Recruited and trained top-quality candidates to fill vacancies and maximize the team's performance.

● Delegated authority for receipt, disbursement, banking, protection and custody of funds, securities and financial instruments.

● Prepared presentations and reports for management to aid in key financial planning and decision-making.

● Minimized and mitigated fraud risks and other potential losses by managing sound security strategies. Kristin Nichole Rayome

Lake Villa, IL 60046 618-***-**** *****@***.*** 2008

2007

Education

Governors State University – Frankfort IL

BA. in Criminal Justice

College of DuPage – Glen Ellyn, IL

AS. in Criminal Justice

Glenbard North High School

High School Diploma

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