Versatile Virtual Call & Admin Specialist

Jonathan Mack

Lafayette, Louisiana

337-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Operations and transportation leader with experience managing logistics operations, transportation yard coordination, and cross functional operational workflows. Proven ability to supervise teams, maintain safety compliance, and drive operational efficiency in high volume environments.

PROFESSIONAL EXPERIENCE

Transportation Area Manager (L4) – TOM Team Amazon 2024 – Present

Lead transportation yard operations supporting fulfillment center logistics.

Coordinate trailer movements, yard flow, and driver scheduling.

Supervise transportation associates and enforce safety standards.

Monitor operational metrics and identify process improvements.

Full Service Travel Agent World Travel Holdings 2019 – 2023

Managed high volume customer inquiries regarding travel reservations.

Resolved booking issues and coordinated with vendors.

Processed itinerary changes, cancellations, and adjustments.

Scaffold Builder / Forklift Operator Grand Isle Shipyard 2017 – 2018

Constructed and dismantled scaffolding structures safely.

Operated forklifts and transported materials.

Logistics Coordinator / Vessel Agent Inchcape Shipping Services 2016 – 2017

Coordinated vessel logistics and monitored shipments.

Maintained compliance with maritime regulations.

EDUCATION

Bachelor of Interdisciplinary Studies Nicholls State University 2024

Associate of General Studies Nicholls State University 2024

CORE SKILLS

Transportation Operations

Logistics Management

Team Leadership

Process Improvement

Safety Compliance

Vendor Relations

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