Driven Customer Service & Admin Specialist in Bilingual Roles
Resume:
Jessica Garcia
A passionate driven individual with desire for professional and personal
growth.
Garland, Texas 75041
***********@*****.***
EXPERIENCE
Dabella, Farmers Branch — Confirmer Specialist
Sept 2024 - PRESENT
● Homeowner scheduling and coordination through sales marketing
● Lead management, and activity tracking
● Skilled in following and coaching around script compliance
● Utilization of call handling software daily such as five9
● Maintenance of Data entry and accuracy
Mavericks Debt Collections, Plano Tx — Call center representative
June 2023 - January 2024
● Outbound calling of around 400-500 calls daily
● Built rapport and trust with debtors using interpersonal skills
● Redirected calls using a multi landline phone system
● Took Spanish calls as needed
● Creation of daily tasks schedule to ensure I was getting back to debtors in a time efficient way.
EDUCATION
Rowlett High School, Rowlett Tx
Aug-2016 - Dec-2019
Graduated with a 3.7 GPA and was also a member of national honors society within my Highschool years.
Remington College, Garland Tx
March 2022 - April 2023
Completed my certification for Medical Office Administration and passed all my classes with A/B honor roll.
SKILLS
● Strong work ethic
● Adaptability
● Customer service
● Communication and
sales tools
● Accuracy of Data entry
and Reporting
● Management and
Organization
● Sales marketing
● Technical and Digital
skills
● Teamwork
collaboration
● Conflict resolution
● Ability to
communicate
effectively verbally
and written
● Bilingual
LANGUAGES
● Spanish
● English
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