IT Support Analyst / Problem-Solver with Get-It-Fixed Mindset
Resume:
Lawrence Nicholas
East Point, Georgia 30344
**********@***.***
Objective
To pursue a position as a contractors role that will allow me to advance my skills in Systems Programming Frontend / Backend, Applications Development, Web Design, AI, Cybersecurity, Computer Programming, IT Project Management and Design, Building Construction (Data Center) Design, Tier I, II tech support, tech field support, telecommunication network infrastructures and network customer service.
Employment
Home Depot Cascade Rd. Store #0130
Atlanta, GA March 2020 – January 2026
Pro Cashier Register Service Associate
Assist customers with purchases, payments, returns, credit, orders, instore pickups, curve side orders and inventory.
Prime Technical Services / CDC of Atlanta
Chamblee, GA April 2016 - December 2018
MOC Engineer I
Monitor, troubleshoot and report network outages in a global network of various WAN / LAN / MAN / WI-FI and VPN Tunnels. In a network which consist of OC3’s, OC12’s, T1’s, MPLS, IWAN, FDDI, IP, TCP/IP, BGP, OSPF, EIGRP, Fast Ethernet, Gigabit Ethernet, Fiber connections, VOIP and QOS via SolarWinds, Cisco CWSI, SCOM, and Viavi in an SNMP network management system.
FTS UniTek, Atlanta
Chamblee, GA April 2015- August 2015
Comcast Cable Installations Technician
Installed coax cable video, internet, VoIP phone service and security systems in residential and commercial properties for Comcast Xfinity Cable Company. Installed R6 & R11 aerial and underground cable lines for residential and commercial as well as rewiring schemes for both entities.
Airport Antiques & Eclectic Treasures
Hapeville, GA March 2013 - April 2015 (Self Employed)
CEO Antiques Dealer / Auctioneer / Moving Services
Owned and operated an antique store, auction house and a moving service that specialized in moving expensive antique furniture and collectibles. We (wife and I ) were a one stop shop for antiques and collectibles, buying and selling, consignment, auctioneering, furniture refinishing and repair and a specialized moving service for antique furniture.
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Federal Reserve Bank of Atlanta
Atlanta, GA June 1992- March 2013 (Retired)
LAN Administrator II
Configure and install Cisco Routers, Switches, ASA Firewalls and Avaya 8700/8500 PBX media gateway servers and other various telecommunications equipment. Troubleshoot repair and maintain various WAN / LAN / MAN / WI-FI and VPN Tunnels in a network which consist of OC3’s, OC12’s, T1’s, MLPS, Frame-Relay, IWAN, FDDI, IP, TCP/IP, BGP, OSPF, EIGRP, Fast Ethernet, Gig Ethernet, Fiber connections, VOIP and QOS via Cisco CWSI network management SNMP system. Configured Cisco IP phones using Cisco Unified Voice Manager & Gateways and Avaya IP Phones via Avaya CMS. My position requires me to maintain numerous databases, multiple files for network connections and new installs. This position requires excellent customer service skills and accuracy.
Saber Group Data Operations Division / Allied Federated Department Stores Inc.
Norcross, GA Sept. 1988 – June 1992
Sr. Telecommunications Technician
Configure, install and troubleshoot various voice and data connections on a Codex 9800 Network Management System in a network consisting of over 300 T1’s, and other various digital circuits in a LAN / WAN mesh topology network connected to an IBM 3090 mainframe via OS/MVS-JES2, FEP/ VTAM / NPDA. Maintain various data base records and trouble logs while providing excellent customer service to clients. Assisted and trained new personnel on various procedures and policies.
A & S Dept. Store Corporation / Allied Federated Department Stores Incorporated
Brooklyn, NY April 1987- Sept. 1988
Assistant Manager Computer Operations
Managed computer operations for scheduling of the daily operations workload, in addition to, implementing managerial and technical support. My duties also consisted of managing a staff of twelve plus personnel. The systems responsibilities were IBM 3090 mainframe OS/MVS-JES2, FEP/ VTAM / NPDA data center. Responsibilities were for weekly payroll, staff meetings and training of new company employees for my team. Company relocated me to Norcross, GA.
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IBM Corporation
Franklin Lakes, NJ May 1978 - June 1984
Sr. System Support Representative Technician
Troubleshoot, repair and perform maintenance on an IBM 3070 and System 38 mainframes in an OS/MVS-JES2 FEP/VTAM/NPDA environment. Assist nightly operations workload schedule repairing jobs via OS/JCL. Assisted in implementing procedures and policies for employee staff and trained new employees.
Varnado Corporation
Garfield, NJ June 1976 - May 1978
Computer Programmer & Assist. to Pres. of Computer Ops.
Designed, wrote and configured new program applications, as well as re-wrote existing programs and applications using COBAL, BAL, RPG I & II, Guppy & Sam programming languages.
Education
11/2023-09/2024 TECH I. S. 3825 Columbus Road, Building G, Granville, OH 43023
Systems and Applications Programming Frontend/Backend, AI, HTML,
Python, JavaScript, SQL, Django, Redux, React, Framework (API), Github,
Web Design, Database Programming.
04/2004-09/2004 CITC School of Construction and Building Int. Decatur, GA 30030
Complete Building Design and Construction Program
09/1980-06/1981 Passaic County Community College One College Boulevard Paterson, NJ 07505
Computer Science/ Math Major.
1/1976-6/1976 Electronic Computer Programming Institute 152 Market Street Paterson, NJ 07505
Computer Programming Languages Major in COBOL, BAL, RPG I&II
09/1973-06/1974 Johnson & Wales College 8 Abbott Park Place Providence, RI 02903
Business Administration and Accounting Major, Law Minor.
09/1969- 06/1973 John F. Kennedy High School 90 Delaware Ave. Paterson, NJ 07503
Business Education Accounting Major
Certifications
Telecommunications certificates in Cisco Routing and Switching, Cisco AQOS, Cisco Firewalls, VOIP, Fiber Optics, Voice and Data Cabling and Wiring. Certifications in process: CCNA, CCDA, CCNP and Juniper certifications. Efficiency with desktop tools, such as Microsoft Word, Microsoft Project, Microsoft PowerPoint, Microsoft Excel, Microsoft Access and Visio.
Hobbies and Interest
Tennis and Golf are my first love and chess, fishing, building design and gardening are of interest.
References
Mr. Ron Fitzpatrick 925 – B Peachtree Street Atlanta, GA 30309 Ph: 404-***-****
Mr. Johnathan Warren 10138 Knoboak Drive Houston, TX 77080 Ph: 281-***-****
Mr. Luis Arroyo 543 Creekview Overlook Stockbridge, GA 30281 Ph: 404-***-****
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