Bottle Service Supervisor Candidate Resume Title: Experienced

ProLogistix ResourceMFG Select Hire Dynamics

ProDrivers RemX Remedy Westaff Bluecrew

CONFIDENTIAL RESUME

To schedule an interview with this candidate,

please contact your RemX Staffing Manager.

ProLogistix ResourceMFG Select Hire Dynamics ProDrivers RemX Remedy Westaff Bluecrew Kaylee Critchlow

Professional Summary

Reliable and detail-oriented Dispatcher with experience in logistics, manufacturing, and customer service. Skilled in route planning, equipment operation, and high-volume call management. Proven ability to multitask, meet deadlines, and maintain strong communication across departments. Professional Experience

Priority Towing – Baltimore, MD

Dispatcher / Route Coordinator

Feb 2025 – Present

• Manage daily routing for 15–20 drivers across multiple service areas and companies, ensuring timely and efficient operations.

• Dispatch calls for roadside assistance including tows, winch outs, lockouts, tire changes, jump starts, and impounds.

• Coordinate with PG County, Waterloo District, Baltimore City & County Police on authorized vehicle impounds.

• Use SAM and Sarah software to monitor driver locations in real-time and optimize route planning.

• Operate TowBook system to receive and process service calls, asking required screening questions before dispatch.

• Handle high call volumes across multiple phone lines while ensuring fast response and excellent customer service.

• Collect GOA (Gone On Arrival) fees from insurance companies when service cannot be completed due to customer unresponsiveness.

SteriCycle – Baltimore, MD

Dispatcher

Oct 2023 – Dec 2024

• Coordinated daily route scheduling and dispatching for waste management services.

• Relayed routing information to drivers and resolved operational issues quickly.

• Used GPS tracking to monitor routes and make real-time schedule adjustments. ProLogistix ResourceMFG Select Hire Dynamics ProDrivers RemX Remedy Westaff Bluecrew

CONFIDENTIAL RESUME

To schedule an interview with this candidate,

please contact your RemX Staffing Manager.

ProLogistix ResourceMFG Select Hire Dynamics ProDrivers RemX Remedy Westaff Bluecrew Kohl’s – Baltimore, MD

Machine Operator

Jun 2022 – Sep 2023

• Operated, maintained, and performed preventive checks on production machinery.

• Conducted equipment troubleshooting with minimal downtime and ensured safety compliance.

• Collaborated with team members to meet production goals and maintain high-quality output. Amazon – Baltimore, MD

Machine Operator

May 2020 – May 2022

• Maintained and operated production equipment while ensuring adherence to safety standards.

• Performed routine inspections to prevent malfunctions and boost efficiency.

• Worked cross-functionally to improve workflow and minimize delays. Education

Howard High School – Baltimore, MD

High School Diploma

Core Skills

• Dispatch & Route Coordination

• Tow & Impound Operations

• High-Volume Call Management

• TowBook, SAM & Sarah Systems

• Machine Operation & Maintenance

• Power Tools & Equipment Handling

• Safety Compliance & Awareness

• Quality Control & Troubleshooting

• Problem Solving & Communication

• Time Management & Multitasking

• Basic Computer & Inventory Systems

Contact this candidate