Customer Service Expert with Remote Experience

Bunny Relerford

Glenn Dale, MD US 240-***-**** **************@*****.***

Objective

Dynamic and dedicated customer service professional with over 20 years of experience, proficient in problem-solving and highly responsive to the needs of customers, coworkers, and management. Skilled in managing multiple priorities, meeting tight deadlines, and adapting to various environments, including office, retail, and virtual settings. Seeking to leverage my extensive experience and organizational skills to contribute to a forward-thinking company.

Education/Certifications

SUPPORT SPECIALIST CERTIFICATION 2022 LIVEOPS

90-HOUR SCHOOL-AGE COURSE 2022 THE MARYLAND INSTITUTE FOR TEACHERS, INC.

CHILD AND ADULT CARE FOOD PROGRAM CERTIFICATION 2012 MD DEPT. OF EDUCATION

ADVANCED MICROSOFT OFFICE SUITE 2008 PG COUNTY COMMUNITY COLLEGE

SUPERVISORY LEADERSHIP TRAINING 2002 TIME WARNER CABLE NATIONAL DIVISION

EXCELLENCE IN CUSTOMER SERVICE 2002 NCTI COURSE

Skills & Abilities

Proficient in Advanced Microsoft Office Suites and Microsoft Outlook for efficient data management and communication.

Experienced with Five 9 and Salesforce for customer relationship management and call center operations.

Skilled in using Zoom, Slack, and Microsoft Teams for virtual communication and collaboration.

Knowledgeable in Delta Phone System and Okta for effective telephony and secure identity management.

Experience

LIVEOPS INDEPENDENT AGENT/ DATA BREACH SPECIALIST (REMOTE) LIVEOPS VIRTUAL CONTACT CENTER 2020-PRESENT

Successfully managed warm outbound and inbound leads, enhancing customer relationships with a friendly and empathetic approach.

Achieved proficiency through a 3-week Certification for Support Specialist, leading to improved support delivery.

Ensured optimal system performance by maintaining Five-9, PRM, and personal computer operations, contributing to seamless workflow.

Executed data entry tasks with high accuracy, maintaining up-to-date and correct customer information, improving data integrity.

Consistently received accolades for perfect call handling, achieving a performance score of 100% within the first three weeks and managing 50-60 calls daily.

OPERATIONS COORDINATOR ST. MARGARET OF SCOTLAND ELC 2011-2019

Supervised classrooms and managed student interactions with professionalism, fostering a positive learning environment.

Ensured compliance with state education regulations by effectively monitoring the food program.

Coordinated various operational aspects, including maintenance, employment, and parent conferences, improving organizational efficiency.

Implemented a new scheduling system, increasing operational efficiency by 30%, enhancing resource allocation and communication among staff and parents.

CUSTOMER SERVICE SUPERVISOR COMCAST COMMUNCATIONS INC 2007-2011

Spearheaded customer service initiatives and sales incentives, leading to improved team performance and customer satisfaction.

Recruited, trained, and conducted performance reviews, resulting in a well-prepared and motivated team.

Led the team to surpass sales goals, generating $5000 in sales and earning a $500 incentive, demonstrating effective leadership and sales acumen.

REFERENCES

References available upon request

Contact this candidate