Operations & Office Administrator with Leadership Experience

Lexi Shear

Richmond, KY *****

************@*****.*** 859-***-****

Professional Summary

Detail-oriented administrative and operations professional with experience in management, office administration, and customer service. Skilled in workflow management, financial tracking, employee supervision, and client relations. Proven ability to manage teams, streamline office processes, and support business operations in fast-paced environments.

Work Experience

Office Assistant

ABACUS Engineering and Land Surveying — Richmond, KY

Present

Provide administrative support including scheduling, document management, and records organization.

Assist with accounting tasks, data entry, and workflow coordination.

Communicate with clients and internal staff to ensure project timelines and documentation accuracy.

Manager

Texas Roadhouse — Richmond, KY

June 2020 – Present

Supervise staff, scheduling, training, and performance management.

Manage daily restaurant operations including financial reporting and cost control.

Resolve customer concerns while maintaining high service standards.

Track profit & loss, payroll processes, and inventory management.

Sales Associate

Madison Avenue — Richmond, KY

March 2018 – March 2020

Delivered personalized retail service and achieved sales goals.

Managed merchandising displays and inventory tracking.

Assisted customers with product selection and handled transactions.

Education

**Eastern Kentucky University – Richmond, KY

Psychology (Concentration)

Associate Degree – General Studies

August 2020 – May 2025

**Madison Central High School – Richmond, KY

High School Diploma

August 2016 – May 2020

Key Skills

Office Administration

Operations Management

Staff Training & Supervision

Customer Service & Relations

Payroll & Financial Reporting

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Google Workspace (Docs, Sheets, Analytics)

Bookkeeping & QuickBooks

HR Support & Recruiting

Project Coordination

Event Planning

Social Media & Digital Marketing

Inventory Control & POS Systems

Data Entry & Records Management

Conflict Resolution & Team Leadership

Certifications

ServSafe Food Handler Certification

QuickBooks Certified ProAdvisor — Intuit

CPR Certification

Professional in Human Resources (PHR)

Driver’s License

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