Versatile Customer Service Professional with Diverse Experience
Resume:
Kathryn Ando
Customer service
Killeen, TX *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Solix Inc-Killeen, TX
September 2019 to Present
Answer inbound calls from clients promptly to avoid on hold wait times. Maintain customer satisfaction with Forward thinking strategies focused on addressing customer service needs and resolving their concerns. Monitored and maintain compliance and protocol over other agents. Collaborated with other members staff to enhance customer service experience. followed up with customers to resolve any issues that couldn't be handled by on the call.
Florist
BUDS Floral Importers & Dis-Northvale, NJ
January 2018 to August 2019
lead in the arrangements department for sale to florists and grocery stores in the new York and new Jersey area. taking care to pick and sort flowers needed for the handheld arrangements. Ensured health and cleanliness of flowers and foliage for the makers ensuring a steady flow of productivity and making myself, on average making 200 arrangements a day. ensuring everything is packed in the right procedure and marked with the right shipping labels and bar- code for stores that need it.
Sales Associate
Atlantic Solutions
November 2017 to December 2017
Representing the one of the largest energy company in the world, providing the best customer service, professionalism, maintain quality customer relationship. Face to face customer service. taking care of the existing customer base and providing personal care with new customers.
Candy inspector and packer
Gurtruid hawk chocolates
Gardener
Skytop Lodge
April 2015 to April 2017
Gardener/landscaping
Skytop Lodge incorporate
March 2014 - April 2017
Worked independently on projects and tasks on a daily basis Cut and installed rock by hand for natural outside patios.
Organized assigned tasks for completion on individual and team levels. Performed heavy labor such as digging and hauling. Worked with tools such as pruning saws, hedge and brush trimmers and axes. Purposed new garden ideas (Hard and Soft designs) and successfully completed on schedule. Florist
Skytop Lodge
April 2013 to March 2014
Designing Wedding Flowers and General Hotel Flowers. Selected the most efficient routes on delivery.
Processed payments by accepting cash, checks and credit card payments. Resolved customer complaints and adjusted orders.
Consistently met and exceeded department expectations for productivity. Designed holiday wedding and graduation event displays fresh and dried flower arrangements. Decorated halls and private rooms for parties of various scales. Stocked cut and water plants and flowers.
Designed and created seasonal window displays.
Itemized and totaled purchases for individuals.
Ensured health and cleanliness of flowers and foliage before storage. Assisted in maintaining customer records and handling customer inquiries. Ability to lift up to 75 pounds and stand and walk for extended periods of time Florist
spring leaf flowers
January 2008 to April 2013
floral arrangements in vases floral foam and terrariums and plants and delivery and sales, social media promotion.
Received and processed cash and credit payments for in-store purchases. Made special orders Shared flower verities with customers and making suggestions helped run the multimedia Facebook and Twitter.
Education
High school diploma or GED
Some college
Skills
• Typing
• Customer service
• Gardening
• Floral (10+ years)
• Office experience
• Construction
• Laboratory experience
• Organizational Skills
• Serving
• Computer literacy (10+ years)
• Tree Trimming
• Hospitality
• Basic math (10+ years)
• Pallet Jack
• Wastewater
• Heavy Lifting
• Personal assistant experience
• Warehouse experience (1 year)
• Mowing (1 year)
• Forklift
• Snow Plowing
• Filing
• Restaurant experience
• Microsoft Excel (2 years)
• Floral Design
• HVAC
• Microsoft Word (10+ years)
• Packaging
• Tanker
• Grocery store
• Cleaning Experience
• Service technician experience
• Computer skills (10+ years)
• English (10+ years)
• Food service
• Driving (10+ years)
• Administrative experience
• Lending
• Databases
• Microsoft Powerpoint (2 years)
• Time management (10+ years)
• Plumbing
• Lawn Care
• Microsoft Office (5 years)
• Materials handling (3 years)
• Food preparation
• Landscape Maintenance
• Spanish
• Microsoft Outlook (5 years)
• Groundskeeping
Links
https://www.linkedin.com/in/kathryn-ando-517225141 Certifications and Licenses
Non-CDL Class C
March 2022 to November 2035
Driver's License
Contact this candidate