Administrative Assistant

PROFESSIONAL SUMMARY

Detail-oriented Administrative Professional with expertise in healthcare administration, data management, and HR support. Proven track record of streamlining operations through digital file conversion, efficient document management, and exceptional customer service. Skilled in medical terminology, procedural coding (ICD-9, CPT), and diverse software platforms including Epic, Oracle, and QuickBooks. Known for maintaining confidentiality, managing multiple priorities, and delivering accurate, timely results.

CORE COMPETENCIES

• Administrative Support

• Medical Terminology

• ICD-9 & CPT Coding

• Data Entry (50-60 WPM)

• Document Management

• Customer Service

• 10-Key (8,000-10,000)

• Multi-Line Phone Systems

• Records Management

TECHNICAL PROFICIENCIES

Healthcare Systems: Epic, Meditech, Practice Plus, ICSR, Image Works, Ris-Ic

Business Applications: Microsoft Office Suite, QuickBooks, Oracle, SmartSheets, Egnyte

Other Tools: Star Navigation, Passport, Vander

PROFESSIONAL EXPERIENCE

HR Administrative Intern Point Eight Power Belle Chasse, LA

July 2025 to February 2026

• Spearheaded digital transformation project, converting 100+ paper employment files into electronic format

• Implemented quality control procedures to ensure 100% document accuracy and compliance

• Participated in HR strategy meetings, contributing to process improvement initiatives

Intake Analyst City of New Orleans New Orleans, LA

August 2023 to December 2024

• Processed Emergency Rental Assistance and Entergy Assistance applications for residents in need

• Managed high-volume phone inquiries, providing exceptional service to tenants and landlords

• Maintained organized filing systems and ensured timely document processing and scanning

Administrative Assistant New York Life Plano, TX

December 2022 to June 2023

• Accurately entered claimant demographic data into proprietary systems

• Streamlined document workflow by merging and uploading case files efficiently

• Coordinated case transfers between departments, ensuring seamless handoffs to case workers

Data Entry Specialist Ayass Bioscience Frisco, TX

August 2022 to November 2022

• Processed patient demographic information while maintaining strict COVID-19 safety protocols

• Managed laboratory sample labeling and distribution to multiple clinic locations

• Provided front-line patient support, addressing inquiries regarding test results and procedures

EDUCATION

Bachelor of Science in Technical Management

DeVry University, Richardson, TX Minor: Health Information Management

Diploma in Medical Insurance, Billing & Coding

Bryman College, Harahan, LA

Associate Degree in Business, Office Technology

Louisiana Technical College, Harvey, LA

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