IT Support Manager with 20+ Years Leadership

DEREK SAVA

Information Technology Support Manager

**** *. **** **., ********, CO 80227 303-***-**** *********@*****.*** https://www.linkedin.com/in/dereksava/ Dynamic IT Support Manager with over 20 years of expertise in IT operations and 10+ years in training and leading technical support teams. Proven success in software training, managing team metrics, improving workflows, and delivering exceptional customer satisfaction. Passionate about coaching, instructional design, and developing teams with a people-first mindset. Adept at fostering team growth while driving operational efficiency in fast-paced environments.

Experience

IT Support Manager

Denver Art Museum - Denver, CO

Sep 2015 - Jan 2026

• Manages daily operations for over 400 staff to ensure smooth functioning of the support team (myself and two direct reports) while improving customer satisfaction through effective training and support

• Standardized gallery tech and changed core to function as signage using smart surge protectors, Brightsigns, and remote access, enhancing training capabilities

• Created and maintains a portal to streamline support processes for increased training efficiency and improved response times

• Utilized Pivotal Tracker for managing Agile workflows during cross-departmental projects, ensuring timely delivery of key customer initiatives and performance metrics

• Onboarding System: Developed a tool using SharePoint Lists, Power Automate, Power Apps, and Teams to streamline communication between departments involved in onboarding new employees and implementing effective training programs. Automated workflows reduced delays by 40% while improving transparency and communication

• Employed standards for hardware including replacement schedules for all Windows and Mac-based workstations, fostering a consistent training environment

• Implemented Microsoft Teams across the organization while transitioning to laptops during the pandemic, facilitating remote training sessions

• Art Incident Tracking System: Automated the museum's art damage reporting system using SharePoint Lists and Power Automate workflows. Enabled paperless submissions with over 15k entries processed to date, improving team efficiency and training documentation

• PO Tracking System: Created an automated purchase order tracking tool integrating chatbots with Power Automate to guide users through submission processes, enhancing user training and reducing manual data handling by 50% with auto-archiving functionality

• Green Team Grant: Wrote a successful grant proposal that secured funding to replace an outdated lighting control unit with a modern energy-efficient system. Managed the project from proposal through implementation while ensuring alignment with sustainability goals and leveraging training resources

IT Manager

Elitch Gardens - Denver, CO

Apr 2014 - Sep 2015

• Managed all IT operations for over 50 full-time staff and 1,500 seasonal employees across multiple departments while enhancing service delivery through effective training methods

• Deployed three POS systems across 100+ terminals for ticketing, retail, and food services, optimizing revenue operations and improving user training

• Conducted a telecom audit that saved $12k annually while improving WAN performance under limited resources, fostering shared learning opportunities

• Implemented Lansweeper inventory tracking of IT hardware/software assets across multiple departments to ensure accurate reporting and efficient resource allocation, pivotal to training new personnel

• Defined IT policies for ten theme parks and standardized Wi-Fi vendor selection across multiple locations, enhancing operational consistency and training protocols

IT Specialist

Colorado School of Mines Foundation - Golden, CO

Jul 2010 - Apr 2014

• Managed purchasing, inventory tracking, setup, and maintenance for workstations supporting over 50 employees, ensuring high service levels through comprehensive training resources

• Developed tutorials and training materials for software use; created computer images tailored to organizational needs for improved user support and learning experiences

• Partnered with SurveyGizmo to provide robust smart forms which fed into Spiceworks, enhancing data collection and analysis and facilitating training evaluation methods

• Developed, documented, and implemented a streamlined onboarding program for the Foundation, improving new employee experience through effective training and support programs

Education

Bachelor of Science Computer Management Systems

Metropolitan State University of Denver - Denver, CO Jan 2000 - Aug 2006

Skills

System Analysis, Process Improvement, It Infrastructure Automation, Deployment, Learning Management Systems (Lms), Cross-Departmental Collaboration, Employing Standards-Based Concepts, Adult Learning Principles, Technical Documentation, Training, Budgeting, Vendor Relations, E-Learning Tools, Procurement, Training Evaluation Methods, Asset Management, Endpoint Management, Instructional Design, Team Leadership, Performance Management, Zendesk, Microsoft Power Apps, Microsoft Intune, Microsoft Azure, Entra Id Management, Sharepoint Lists, Itil Fundamentals, Servicenow, Knowbe4, Sentinelone, Manageengine Endpoint Central, Pdq Deploy, Pdq Inventory, Microsoft Teams, Microsoft 365 Suite, Pivotal Tracker, Monday.Com, Software Training, Performance Metrics, Active Directory, Group Policy, Microsoft Licensing, Adobe Licensing, Teamviewer, Jotform, Zoho Forms, Fast-Paced Environment Adaptability, Gemini, Claude, Copilot, Chatgpt, Camtasia, Talentlms, Perplexity, Generative Ai, Customer Satisfaction Management, Coaching and Development, Communication Skills, Problem-Solving, Metrics Management Professional Development

Leadership Lab Program Denver Art Museum Completed a year-long leadership development program focused on enhancing strategic leadership skills through workshops on team collaboration, organizational development, communication strategies, and project management. Green Team Denver Art Museum Attended over 90% of meetings and events over last 5 years. Reduced PC energy use by more than 40% through proactive research and data-driven initiatives. Compiles and reports sustainability metrics. Active member of the Rocky Mountain Sustainability Collective, representing Tier 1 organizations across Denver

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