Dynamic Driver Supervisor with Operations Expertise

BERNADETTA

TERRY

B

T

Buford, GA *****

678-***-****, 678-***-****

*********@*************.***

PROFESSIONAL SUMMARY

Dynamic driver supervisor with proven success at UPS, adept in goal development and team building. Expert in strategic problem resolution and facility operations, successfully managing over 100 drivers. Recognized for enhancing safety protocols and improving operational efficiency. Proficient in Microsoft Excel and committed to delivering exceptional customer service.

SKILLS

• Goal Development/Management • Contract Negotiation • Loss Prevention

• Report Development/Analysis • Facility/Field Operations • Customer Service

• Quality Control • Strategic Problem Resolution • Team Building

• Cost Control • Microsoft Word • Excel

• Outlook • Computer Literate • Keyboarding 80 WPM

• Multi phone line • Internal and external fax machine • Scanning

• Organization of Office

WORK EXPERIENCE

Driver Supservisor June 2022 - Current

UPS Buford, GA

• Conducted regular personnel reviews with departmental personnel.

• Avoided delivery problems by correctly applying knowledge of routes, delivery area and company policies.

• Encouraged safe work practices and rectified job site hazards. Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.

•

• Delivered fast and friendly service to handle questions and service complaints.

• Approached and solved problems with initiative and sound judgment. Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.

•

Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.

•

• Identified issues and solutions to eliminate backlog and maximize workflows.

• Documented, researched, and resolved customer service issues. Dispatcher August 2018 - June 2022

UPS

• Communicated with drivers to provide assignments or exchange information.

• Utilized dispatch software to optimize routes and schedules.

• Managed communication between drivers, customers, and management.

• Reported driver performance issues or concerns to management for resolution.

• Established driver check-in process to check drivers' well-being and location.

• Updated dispatch software with new customer information, orders, and special instructions.

• Coordinated dispatch operations for timely delivery of services. CO owner/Dispatcher March 2017 - April 2019

Nathan & Bernadeta Trucking LLC Douglasville, GA

• Payroll

• Answer phones

• Data Entry

• Ordering office supplies

• Dispatching drivers and load finding

• Filling out carrier packets

• Making sure all drivers are DOT compliant

• Faxing, emailing, scanning

• Daily check calls

• Open and close office

Certified Medical Assistant December 2015 - March 2017 Advanced Foot and Ankle Institute Smyrna, GA

• Open and Close office

• Schedule appointments

• Answer phones

• Insurance Verifications

• Data Entry

• Order office and post op surgical supplies

Certified Medical Assistant December 2012 - December 2015 The Primary Care Center Decatur and Sandy Springs, GA

• Open and Close Office

• Check in and out patients

• Answer telephones

• E-Clinical EMR

• Send out prepayments for Medical Records

• Fax out medical records and prescriptions

• Insurance Verification

• Fronts (Financial payments done up front before services rendered)

• Venipuncture

• EKG

• X-rays

• Call in prescriptions

• Triage/taking vitals

• Setting up suture, I&D and pap trays

• Breathing treatments

• Medication injection administration

• PPD skin test

• Assisting provider with procedures

• Removal of sutures

• Wound cleaning and bandaging

• Ear lavage

Certified Medical Assistant July 2012 - November 2012 Prime Immediate Care Douglasville, GA

• Blood pressure (Manual and Electronic)

• Pulse Oximetery check

• Venipuncture

• Specimen processing

• EKG's

• Stocking

• Cleaning

• Faxing

• Scanning

• Filing

• Ordering of supplies

• Setting up tray for sutures and pap smears

• Preparing and administering injections

• Medications passing

• Taking X-Rays and development of X-Rays

• Applying splints and immobilizers

Medical Assistant (Externship) January 2011 - March 2011 QTC Medical Center Atlanta, GA

• Venipuncture

• Triage

• Assist with Gynecological visits

• EKG's and Doppler Circulatory readings

• Specimen processing

• Stocking and cleaning rooms for patient

• Faxing

• Scanning

• Filing

Caregiver/ Cook December 2003 - August 2008

Roses and Ivy Elder Care Chico, CA

I was caregiver for the elderly assisting with daily living exercises: brushing teeth, toileting, interaction, laundry, daily treatments, and exercise.

•

• I also cooked and prepped for the 20-bed facility. EDUCATION

Associates - Medical Assisting 01/2021

Westwood College, Atlanta, GA

Occupational Studies Degree - Medical Assisting 03/2011 Butte Community College, Oroville, CA

CERTIFICATIONS

• Presidents List, Westwood College

• CMA Certified, AAMA, 2439967, 10/31/16

SUMMARY OF KEY STRENGTHS

• Goal Development/Management

• Contract Negotiation

• Loss Prevention

• Report Development/Analysis

• Facility/Field Operations

Contact this candidate