Administrative Professional with Office & Data Expertise

Kaitlyn Frain

Bristol, PA *****

267-***-**** - ****.*****@*****.*** - WWW: Bold Profile

Professional Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment. Skills

• Data entry • Microsoft Excel

• Accuracy and attention to detail • File management

• Quickbooks knowledge • Customer service

• Administrative support

Experience

07/2025 to 01/2026 Administrative Assistant & Client Liaison The Pollock Firm – Lawrenceville, NJ

Provided excellent customer service to ensure satisfaction with products and services.

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Developed strong client relationships through effective communication and understanding of customer needs.

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Served as a point of contact between clients and internal departments when necessary.

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Utilized CRM and other software programs to manage databases of customers' information.

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• Maintained accurate records of client interactions, inquiries, and feedback.

• Scheduled client meetings or responded to calls to address client needs. Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.

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Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.

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03/2016 to 05/2025 Data Entry Clerk & Tax Prep

Joseph J Gormley CPA – Princeton, NJ

• Updated existing databases with new entries on a regular basis. Developed organizational skills to effectively manage large amounts of paperwork and records in an efficient manner.

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Collaborated closely with colleagues within the organization to ensure timely completion of projects.

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• Utilized Microsoft Office Suite for various tasks related to data entry work. Checked source documents against entered data to ensure accuracy of inputted information.

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• Compiled and sorted confidential information according to established procedures.

• Utilized multiple software programs to manage data entry functions. Preserved customer confidence and protected operations by keeping information confidential.

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• Demonstrated proficiency in keyboarding and 10-key operations.

• Provided administrative support to other departments as needed. 04/2009 to 08/2015 Junior Financial Controller

Decision Distribution, LLC – Yardley, PA

Prepared quarterly tax returns for federal, state, local taxes including payroll taxes and sales and use taxes.

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Reviewed vendor contracts for compliance with applicable laws and regulations prior to approving payments.

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Monitored daily bank balances and prepared wire transfers as necessary for payment processing.

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Identified discrepancies between invoices received from vendors versus those recorded in the system.

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Managed accounts payable and receivable activities including invoice processing, collections, credit card reconciliation.

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• Received cash and checks and made deposits.

References

References available upon request

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