Senior Data Processor with Customer Support Expertise
Resume:
Amanda Rohkohl
Phoenix, AZ ****9
*********@*****.***
EXPERIENCE
Infosys, Phoenix, AZ— Senior Data Processor
July 2022 - Present
Transcribed 35,000+ lines of data within 3 months and assisted with credentialing over 15,000+ records within one year
Fulfilled and exceeded the daily and weekly production goals of department
Continuously called on for additional projects due to timeliness and accuracy of work
Trained other team members in processes for multiple departments and markets
Consumer Cellular, Phoenix, AZ— Customer Support
Representative 3
February 2022 - July 2022
Conducted Customer calls and mediated with other internal departments in an effort to work through obstacles and resolve issues real-time.
Assisted in Account Management and updating services to better fit the needs of the customer.
Guided customers through troubleshooting a variety of functions of their cellular and computer devices
AZ Department of Health Services, Phoenix, AZ— Customer Support Representative 4
March 2020 - December 2021
Managed State database of medical providers and funeral home providers to ensure access to systems and resolution of birth and death records
Updated departments’ Desk Procedures and documents for training purposes
Established new departmental processes to support and build team's productivity and efficiency
Communicated with medical providers and funeral directors for resolution of birth and death records
Completed ongoing systems testings before rollout to departments SKILLS
Quality Assurance
Critical Thinking and Problem
Solving
Account Management
Data Entry
Customer Support
AWARDS
INFOSYS
Recognized for the quality
and effectiveness of my work
AZ Department of Health
Services
Recognized for the quality
and effectiveness of my work
Received praise for my
continuous work to ensure
the effectiveness of systems I
tested
EDUCATION
Arizona State University
Tempe, AZ 2009-2011
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