Remote Client Support Specialist Candidate with 25+ Years Experience

Patricia Anita Fields

Nashville, Tennessee

615-***-**** ******@*********.***

Professional Summary

Compassionate and results-driven Public Service and Social Services Professional with over 25 years of experience in case management, family advocacy, government programs, and community engagement. Extensive background supporting at-risk children and families, coordinating resources, facilitating court and permanency planning, and delivering crisis intervention services. Proven ability to manage high caseloads, build trust with diverse populations, and collaborate with community partners to improve family stability and outcomes. CPR Certified.

Core Competencies

Case Management • Family Advocacy • Child Welfare • Community Outreach Crisis Intervention • Court Documentation • Permanency Planning Program Coordination • Parent Engagement • Resource Referrals Government & Federal Programs • Client Services • Compliance Monitoring Education & Credentials

Doctor of Ministry (Counseling), In Progress – Andersonville Theological Seminary Ph.D. Public Service Leadership (ABD) – Capella University Master of Science, Public Service Management – Cumberland University Bachelor of Science, Sociology/Business Administration – Tennessee State University Alcohol & Drug Counselor Licensure Training – Pleiades Clinical Consulting Group Cosmetology Instructor License & Teacher Endorsement – Nashville Technical Institute Professional Experience

Parent Family Engagement Community Advocate (Retired) Metropolitan Government of Nashville – Metro Action Commission 2019–2024

• Enrolled and supported families in Head Start and early childhood programs

• Monitored attendance, immunizations, and health compliance for children

• Delivered classroom support and early learning activities for ages 3–4

• Conducted parent workshops on employment, housing, education, and financial stability

• Connected low-income families to federal and community assistance programs

• Built strong relationships to improve family participation and outcomes Contact Representative

Internal Revenue Service (IRS) – Franklin, TN 2018–2019

• Assisted taxpayers with account management, refunds, and tax inquiries

• Resolved discrepancies, math errors, and payment issues

• Delivered high-quality customer service while maintaining confidentiality and compliance

Certified Case Manager II / Family Support Service Worker Tennessee Department of Children’s Services 2005–2018

• Managed complex caseloads of abused, neglected, and at-risk children and families

• Conducted assessments, home visits, and safety evaluations

• Developed permanency plans and coordinated Child & Family Team meetings

• Prepared court reports, petitions, and legal documentation

• Provided crisis intervention, counseling, and supervised visitation services

• Collaborated with schools, healthcare providers, foster parents, and community agencies

• Secured medical and psychological records to support case planning

• Monitored foster care placements to ensure safety, well-being, and compliance

• Connected families with housing, mental health, and substance abuse resources Volunteer: Provided substance abuse counseling support with Lentz Health Center and Renewal House

Contact Representative

Internal Revenue Service (IRS) – Franklin, TN 2004–2005

• Supported taxpayers with individual account inquiries and problem resolution Parent Family Engagement Advocate

Metro Action Commission – Nashville, TN 2001–2004

• Assisted families with Head Start enrollment and service coordination

• Conducted workshops and provided referrals to community resources

• Monitored attendance and health requirements

Technical Skills

Microsoft Word • Excel • Outlook • QuickBooks • Case Management Systems • Internet Research

Professional Affiliations & Service

Alpha Kappa Alpha Sorority, Lambda Omega Chapter

Pi Gamma Mu Honor Society

American Association of University Women

Jefferson Street United Merchants – Vice President Black Chamber of Commerce – Board Member

Community Development Center – Board Member

Volunteer: Voter Registration, Metro Action Commission, Vanderbilt Children’s Hospital, Boys

& Girls Club, PTA, Drug & Alcohol Council

References

Available upon request

Contact this candidate