Candidate for Customer Care Specialist with Health/Pharmacy Focus

Annick Gray

mailto:*************@*****.***/************@*****.*** 832-***-****

Professional Summary

Motivated personable and dedicated Patient/Customer Care representative with extensive experience in Health and Pharmacy industry. Solid team player with an upbeat positive attitude and proven skills in establishing rapport with clients and patients. Motivated to maintain patient and customer satisfaction and contribute to a growing company success. Specialize in quality speed and process optimization articulate enthusiastic and result oriented with demonstrated passion for building relationships cultivating partnerships and growing business. Bilingual with proven ability to quickly and effectively resolve complaints and issues well trained and composed in a busy call center and busy office. Owned and operated 11 family pharmacies from 2004-2019.

Skills:

Versatile and friendly with a pleasant speaking voice and professional demeanor.

Adept at multiline phones and scheduling excellent verbal and written communication skills.

Skilled with computers and a quick learner.

Key Skills:

Patient confidentiality

Electronic records management

Patient and Customer care

Medical filing and billing

Employee management

Payroll

Experience

Customer Service Representative Tricare San Antonio, Tx 2000-2003

Assessed customer needs about their insurance policies and helped them with their insurance claims.

Informed customers about billing procedures processed.

Asked probing questions to determine service needs and accurately input information into the system.

Consulted with customers to determine best methods to resolve service and billing issues in person and over the phone

Answered 100 + inbound calls per day and directed to designated individuals or departments.

Delivered service and support to each customer paving way for future business opportunities.

Fielded customer complaints and queries, fast tracking them for problem resolution.

Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.

Instructed clients and patients on amounts covered under benefit plans and easy to understand terminology.

Handled billing related activities focused on medical specialties

Pharmacy Owner KFG Management/ Bestcare Management and Consulting 2004-2019

Executed advanced inpatient pharmacy care services and practice standards

directed pharmacy staff and medical management workflows to support efficient and cost effective use of medications.

Stocked, labeled and delivered medications to patients and caregivers.

Attended healthcare conferences and seminars yearly.

Worked with pharmacy technicians to expedite urgent requests.

Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers.

Maintained compliance with state and federal drug laws for 11 pharmacies .

Maintained all leases with doctors.

Handled payroll and banking issues.

Education

Alice High School 1991 High School Diploma

Texas A& M University. Kingsville 35 hours

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