Public-Sector Administrative Professional with Clearance

Cheryl Wilson-Echavarria

Phoenix, AZ C: 623-***-**** **************@*****.***

HIGHLIGHTS & SKILLS:

Commissioned and Bonded Public Notary

Active Federal Confidential Clearance - Expires 2026

Proficient in Microsoft Suite: Excel, Word, Powerpoint, Outlook

8+ years of providing outstanding customer support - with proven accolades

Detail oriented and reliable problem solver with exceptional organization skills

Continuously recognized for exceptional support in the following industries: Health Care, Mortgage, Human Resources

EDUCATION

Northern Arizona University - Bachelor of Science Public Administration

EXPERIENCE:

Full Time Contractor Opportunities from 2019 - 2024

Customer Service Representative II Dec 2023 to July 2024

Robert Half /Protiviti Peckham MBS, Phoenix, AZ

Answered incoming calls pertaining to customer Passports. Emailed appropriate fulfillment documents per government agency compliance standards. Scheduled appointment with customers around the United States. Provided instructions for applying for passport, reissue and renewal services

Administrative Assistant - Escrow Nov2021 to March 2023

Workway - Stewart Title Phoenix, AZ

Answered incoming calls to assist customers. Verified wiring instructions for outgoing funds. Sent opening and closing letters to clients conveying vital dates and documents via DocuSign. Assist with front desk duties as needed.

Credentialing Specialist Dec 2019 to Apr 2020

Cognizant - Mesa, AZ

Verify credentials for providers applying for a Health Plan. Ensure the application is complete and all required documents have been submitted. Contacted providers via email or phone to obtain missing information for credentialing process.

Administrative Assistant - HR Aug 2018 to Sep 2019

People Ready - Phoenix, AZ

Answered incoming calls from employees and clients. Onboarded new employees for job assignments. Managed and organized all compliance documentation and reporting. Provided comprehensive office support and assisted with multi business areas including office inventory

Full Time Permanent Employment 2014- 2018

Member Services Representative May 2014 to Oct 2018

Aetna Medicaid- Tempe, AZ

Answering incoming calls from members to assist with their health benefits, and claims. Follow up with members to ensure all outstanding inquiries are resolved. Resolved customer complaints by identifying corrective action for successful resolution.

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