Learning & Development Program Leader

STACIE INGLE

713-***-**** **********@*****.*** LinkedIn

SUMMARY

Senior learning and development program manager with over 15 years of experience leading the design and delivery of large-scale training initiatives. Skilled in instructional design, curriculum development, and leveraging e-learning platforms such as Rise 360 and TalentUp LMS to create scalable solutions. Proven ability to align training strategy with business goals and measure program impact to drive ROI.

PROFESSIONAL EXPERIENCE

RIGVIEW TECHNOLOGIES, Houston, TX

Project Manager Houston, TX Jan 2026 - Present

As a IT project manager, provided project development guidance for oil and gas, retail/restaurant, and private sectors.

Achieved media/technology projects completion within the planned timeframe, budget, and scope.

Reduced project cycle time by optimizing workflows.

Improved pre- and post-launch defects through stricter quality checks.

Adopted a new application to maximize invoicing capabilitiesMaximized team utilization and communication through better scheduling.

Streamlined project documentation to improve clarity and accessibility for employees, stakeholders, and clients.

HOUSTON COMMUNITY COLLEGE

Training Specialist, General Counsel & Compliance Houston, TX · Oct 2024 - Present

As a training specialist for General Counsel and Compliance, provided learning and development advisement for the divisions.

•Implemented and managed a series of compliance training programs for General Counsel employees to review and update new legislation policies.

•Developed distinct committee newsletters and strengthened stakeholder management through partnerships with meetings and confer- ences.

•Compared HCC’s policies with an outside vendor to create a unified presence.

•Became an HCC LMS administrator and led instructional design initiatives to expand the position’s goals.

SCHOOL OF SCIENCE & TECHNOLOGY

Lead Instructor Houston, TX · Jan 2023 - Jun 2023

As a lead instructor developed a daily curriculum and long-term goals 9th-grade advanced placement and 8th-grade regular and non-English speaking students.

•Improved student performance through innovative curriculum design for writing, listening, reading, and speaking skills.

•Analyzed pre- and post-assessment data to provide specialized instruction and strategies to increase student growth and demonstrate strong analytical skills.

•Elevated the students’ classroom experience by attending technology and curriculum development trainings.

•Organized time, space, and resources to balance heavy workloads and stringent deadlines, showcasing administrative work efficiency.

INTUIT SOFTWARE

Quality Assurance Analyst Jan 2022 - Nov 2022

As a Quality Assurance Analyst reviewed and modified training materials, such as Rise 360 and Vyond, to benefit employees and sales partners productivity and profitability. This included special projects management as well.

•Created formal customer and consultant training deliverables through innovative calling techniques and examples, applying instruc- tional design best practices.

•Designed multilayered rubrics to assist sales partners and leadership in monitoring the growth of calling skills through analysis and structured activities as a platform.

•Performed editorial and technical writing duties for learning and development deliverables, like videos, workbooks, quick reference guides, online courses, and assessment tools

•Evaluated standard operating procedures per company and IACET regulations in order to receive international certification and accommodations.

•Developed an accommodations and accessibility playbook and presentation to promote company standards based on national and global diversity, equality, and inclusion ideals.

HOUSTON INDEPENDENT SCHOOL DISTRICT

Lead Instructor Houston, TX · Jul 2020 - Jan 2022

As a lead instructor developed daily curriculum and long-term goals for non-English speaking students.

•Improved student performance through innovative curriculum design for writing, listening, reading, and speaking skills.

•Analyzed pre- and post-assessment data to provide specialized instruction and strategies to increase student growth.

•Elevated the students’ classroom experience by attending technology and curriculum development trainings.

•Organized time, space, and resources to balance heavy workloads and stringent deadlines.

SUEZ WATER TECHNOLOGIES

Trainer/Instructional Designer Houston, Tx · Jan 2019 - Jun 2020

As a trainer and instructional designer was a liaison between the Curriculum Lead and Sr. Trainer.

•Evaluated training deliverables for continuity/accuracy of technical and soft skills content to uphold SUEZ standards.

•Promoted company culture by delivering Human Performance Technology and Customer Focus course.

•Appointed as a Lead administrative in the Talent Up LMS.

Program Manager Houston, Tx · Jan 2019 - Jun 2020

As a program manager, developed and delivered a new hire onboarding program, the Strong Start Academy.

•Built and managed schedules, curriculum (business, technical, safety), and talented teams of instructors, administrators and plant staff that supported a thriving new onboarding program.

•Utilized SUEZ risk management policy to minimize and streamline IT procedures for new hires by 80%.

•Guided logistical customization and implementation of budgets (learning materials, supplies, catering) and instructor/plant preparation.

•Established an interchangeable curriculum platform that could pivot between in-person and virtual sessions to eliminate uncertainty during times of transformation.

•Created a registration/roster process that was time efficient and easily accessible for team members, managers and new hires by applying one step process.

•Increased attendee numbers by providing managerial training, developing relations with resource and HR teams, producing relevant and engaging training materials/topics, and analyzing and evaluating for continuous improvement.

LIEBHERR CRANES

Training Administrator Houston, Tx · Feb 2018 - May 2018

As training administrator ensured the technical training department’s development was streamlined to meet budget and educational needs of Liebherr.

•Formatted a user-friendly registration form that included detailed course and client/participant information.

•Created an annual course catalog containing overviews, objectives, prerequisites, course content/topics and price guide.

•Maintained the training calendar and master schedule to establish continuity.

•Selected for the roll out and administration of the new TELL Learning Management System in the roles of Catalog Builder and Registrar.

•Adhered to and improved on department budget and logistics by analyzing participant data, purchasing orders and billing practices.

ALDINE INDEPENDENT SCHOOL DISTRICT

Lead Instructor Houston, TX · Jul 2016 - Aug 2017

As a lead instructor developed daily curriculum and long-term goals for non-English speaking students.

•Improved student performance through innovative curriculum design for writing, listening, reading, and speaking skills.

•Analyzed pre- and post-assessment data to provide specialized instruction and strategies to increase student growth.

•Elevated the students’ classroom experience by attending technology and curriculum development trainings.

•Organized time, space, and resources to balance heavy workloads and stringent deadlines.

COMPETENCE IQ

Instructional Design Project Manager (contract) Houston, TX · Feb 2016 - May 2016

As a freelance instructional designer/technical writer for an equipment rental company, designed and developed e learning modules for sales departments.

•Using Captivate, created multiple e-learning modules demonstrating company sales software, technical policy and procedure through video and interactive text/assessments to onboard and reinforce company expectations.

•As a project manager, structured content, time and resources to balance heavy workloads and stringent deadlines.

•Created role-based learning plan templates that identify all training requirements for individual job titles to promote employee development.

BAKER HUGHES INCORPORATED

Instructional Design Project Manager Houston, TX · Oct 2013 - Dec 2015

As a project manager and technical writer created instructor led and web-based trainings, self-study guides, and on the job, trainings alongside providing competency/assessment expertise for other projects. Completed the full project scope utilizing the ADDIE process and Bloom’s Taxonomy.

•Devised a plan to promote human capital development utilizing new job descriptions, user friendly performance measurement tools, and assistance with employee selection for newly assigned positions.

•Reinforced value and growth by promoting technical products and services, and awareness and reduction in safety measures by creating 25+ technical training deliverables for HSE, Pressure Pumping and Chemical Services using the Xyleme Learning Content Management System, Mind Genius and Adobe Suite applications.

•Increased efficiencies by creating templates for course descriptions and objectives to be used department wide to increase employee usability and provide ease in course selection in Achieve Learning Management System.

•Introduced new products and services to update safety and risk management standards through the management and migration of over

50vendor purchased web based trainings.

•Elected as the formal presentations committee chair that managed a team who selected speakers based on a target rubric and engaging subjects for the highest employee rated and attended annual Community of Practice Training and Development Summit.

•Increased accuracy and usage by managers/employees in standard operating policy through the creation of new templates for legacy workplace competencies.

•Achieved project goals and met deadlines through collaboration and negotiation with subject matter experts, stakeholders, and curriculum managers by adhering to project scope/plans, evaluations, and assessments.

•Increased added value of a global Management of Change program to uphold safety and integrity through two phase program that included a web-based training for those initiating the change and a self-study guide for leaders/managers to analyze the change driver and assessment of risk and installation of change.

CYBERSOFT TECHNOLOGIES

Consultative Technical Trainer/Writer Houston, TX · Jan 2013 - Oct 2013

As a technical trainer designed instructor-led and webinar trainings (using Visio, PowerPoint, and Word) and delivered technical product training directly to the client.

•Increased technical efficiencies for cafeteria workers in purchasing/inventory, menu planning, and end-user enhancements by designing and delivering webinar trainings for over 300 stakeholders.

•Promoted new applications and cost-effective tools to managers through modified curriculum and SharePoint for train the trainer experiences to increase client satisfaction and purchase.

•Advocated a positive fiscal budget and healthy diet for all cafeteria stakeholders through classroom and webinar trainings while practicing software procedures.

BILINGUAL EDUCATION INSTITUTE

Lead Instructor Houston, TX · Mar 2012 - Apr 2015

As a lead instructor developed daily curriculum and long-term goals for non-English speaking students.

•Improved institute’s image and reduced student turnover by providing distinctive writing, grammar, reading, and conversation experiences.

•Analyzed language process and development through pre- and post-assessments.

•Elevated the students’ classroom experience by attending technology and curriculum development trainings.

CITY OF HOUSTON

Sr. Trainer Houston, TX · Sep 2009 - Oct 2011

As a sr. trainer developed instructor-led trainings and delivered community-based and leadership courses internally and externally. Provided leadership and direction for various related projects.

•Reduced workers’ compensation costs and increased work performance evaluations to surpass mandated guidelines by conducting assessments on Frontline Employees’ division and developing a field safety program to aid employees and managers in following standard operating procedures.

•Graduated numerous students from the Community Network Re-Entry Program after developing and delivering and intensive soft/life/job skills curriculum to encourage re-entry and productivity in society.

•Promoted patient health and safety by certifying health professionals in HIV/STD counseling methodologies and providing train the trainer for advanced counselors.

•Streamlined clinic documentation standards for time and cost efficiency by analyzing performance and quality assurance gaps in medical records.

•Increased the value of two city task forces by establishing purpose, professionalism, volunteerism, and fiscal accountability and profitability by directing a policy writing initiative.

•Managed the hospitality team for a city-wide event that serviced 15,000 participants to ensure employees and volunteers had a positive experience through proper training and services.

HOUSTON INDEPENDENT SCHOOL DISTRICT

Team Leader, Teacher (Gr. 1-8) Houston, TX · Jul 2003 - Dec 2007

As a teacher and team leader for HISD created an inviting learning environment that promoted and surpassed district/state goals through engaging curriculum.

•As team leader for 7th and 8th grade, mentored 6-10 teachers and maintained discipline for 200+ students annually.

•Trained faculty and staff on policies, procedures and programs mandated by the district.

•Directed daily community meetings.

•Chosen as 1 of 6 teachers in HISD to promote and instruct other professionals on Literacy Through Photography program which included promoting and writing grants tied to the program.

•Expanded professional development catalogue to include unique experiences for teachers district wide.

EDUCATION & LICENSES

UNIVERSITY OF SAINT THOMAS

Bachelor of Arts (BA), Education and English

SKILLS

•Core Competencies: Curriculum Design & Development, Analysis & Evaluation, Training & Delivery, Strategic Planning, Project Management, Marketing/Communications, Technical Writing & Editing, Program Management, Stakeholder Management, Adminis- trative Work, Instructional Design

•Technology Skills: MS Office (Word, Excel, Publisher, PowerPoint, Forms, Teams, Visio and Outlook), Google (Docs, Sheets, Slides), Adobe Suite (Photoshop, Illustrator), Slack, Creative Cloud, SuccessFactors, TalentUp LMS, Xyleme LCMS, MindGenius, Snagit, Smartsheet, SharePoint, Achieve LMS, HMIS, data entry, Virtual learning, e-learning (Captivate, Rise 360, Vyond)

CERTIFICATION

•Xyleme Learning Management System Certification

•Project Management Fundamentals

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