Customer Service Professional Seeking Remote Role

Carmen Talley

Customer Service Focused Business Professional

**********@*****.*** 321-***-**** Palm Bay, FL Remote Work Desired

Dedicated and results-oriented professional with a proven track record in delivering exceptional customer service experiences. Seeking to leverage strong communication skills and a passion for helping customers to excel in a dynamic customer service role. Committed to providing top-notch support and fostering positive relationships to drive customer satisfaction and business success. Seeking to leverage proven skills in a customer service role to deliver outstanding support and enhance customer satisfaction.

SKILLS & AREAS OF PROFICIENCY

●Strong Communicator

●Highly Empathetic

●Active Listener

●Passionate Problem Solver

●Patient & Resilient

●Strong Team Worker

PROFESSIONAL EXPERIENCE

Disney, Orlando, FL

Concierge, 2024- PRESENT

Private Employer, Cocoa, FL

Primarily focus is to provide excellent service to guests from the moment they arrived on property. With warmth, I welcomed guests, efficiently checked them in, and ensured their needs were met throughout their stay. • Paying attention to detail, keeping a friendly demeanor, and having extensive knowledge of Disney offerings contributed to creating memorable and magical experiences for every guest.

●Took the time to explain package options available for purchase, highlighting the magical experiences available to them, and provided detailed information about resort amenities and attractions.

●Guided guests to their accommodations, making sure they were familiar with the layout and facilities.

Nanny/Personal Assistant, 2017 - 2024

Dedicated and compassionate professional with extensive experience as a nanny and personal assistant. Skilled in providing exceptional customer service, addressing individual needs, and fostering positive relationships with clients. Provided personalized care and support to clients, always ensuring their well-being and safety.

●Manages daily schedules, appointments, and household tasks, demonstrating strong organizational and time management skills.

●Facilitates open and clear communication with clients, addressing inquiries, concerns, and providing updates as needed. Collaborates effectively with other household staff members, demonstrating teamwork and cooperation in dynamic environments.

INSTACART, Palm Bay, FL

Professional Shopper, 2017 - PRESENT

Professional shopper skilled in selecting high-quality products, managing budgets, and ensuring timely delivery or pickup. Meticulously reviews shopping lists, compares prices, and sources items from various stores to meet customer preferences.

●Works with a focus on efficiency and customer satisfaction, navigating stores efficiently, maintaining product freshness standards.

●With use of attention to detail, organizational abilities, and commitment to exceptional service, this makes me adept at fulfilling diverse shopping needs while adhering to deadlines and optimizing budgets.

HEATH FIRST-HOME CARE, Melbourne, FL

Office Tech, 2020 - 2022

Played a pivotal role in maintaining efficient operations. Handled various administrative tasks such as answering phones, scheduling appointments, and inputting crucial information into patient charts with precision and confidentiality.

●Managed incoming faxes from doctor's offices, ensuring that patient charts were updated promptly and accurately.

●Paid attention to detail, used organizational skills, and familiarity with medical terminology contributed to seamless communication and record-keeping, ultimately supporting the delivery of high-quality care to patients.

THE WALT DISNEY WORLD RESORT, Orlando, FL

Front Desk Associate, 2008 – 2013

Primarily focus was to provide excellent service to guests from the moment they arrived on premise. With warmth, I welcomed guests, efficiently checked them in, and ensured their needs were met throughout their stay. • Paying attention to detail, keeping a friendly demeanor, and having extensive knowledge of Disney offerings contributed to creating memorable and magical experiences for every guest.

●Took the time to explain package options available for purchase, highlighting the magical experiences available to them, and provided detailed information about resort amenities and attractions.

●Guided guests to their accommodations, making sure they were familiar with the layout and facilities.

WINN DIXIE SUPERMARKET, Clearmont, FL

Assistant Front End Manager, 2005– 2008

Being focused on ensuring the smooth operation of the front-end processes, I diligently monitored the safe to ensure it balanced accurately at the end of each shift, maintaining strict adherence to cash-handling procedures. My attention to detail, strong organizational skills, and commitment to operational excellence contributed to a well-managed and customer-focused front-end environment.

●Conducted regular audits of cashier cash drawers to verify their accuracy and address any discrepancies promptly.

●Oversaw the front-end area, proactively addressing any issues to ensure efficient checkout experiences for customers.

EDUCATION

VALENCIA COLLEGE

Associates of Science Degree in Business Administration

Graduation Year: 2010

Bachelor of Science Degree in Health Care Administration

Graduation Date: TBD

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