Senior Scrum Master - Agile Leader & PM Expert

Khan Ghazanfar

Profile

●Accomplished servant-leader capable of delivering highly complex IT projects on time and within budget by effectively collaborating, facilitating, leading and coaching multiple Scrum teams

●Agile evangelist experienced in both Waterfall and Agile Frameworks – Delivered projects successfully to completion with Waterfall, Agile as well as hybrid solutions. Experienced in Traditional Methodology transitions to Agile/Scrum, and highly skilled at driving the adoption and enforcement of the Scrum Framework, removing impediments, and emphasizing Team Self-Management

●Project Management: MS Project, Primavera, Atlassian Confluence, Asana, Azure DevOps & JIRA

●Planning and Scheduling, Budgeting, Issue Management, Risk Management, Change Management & Cost Tracking

●Demonstrated capability of building Continuous Improvement in matrix organizations while applying Kaizen, 5-S, Lean Six Sigma and Agile Methodologies

●Industries: IT, Utilities, Energy, Healthcare, HR and Telecommunication

Employment History

Sr Scrum Master at GZ Consulting, Houston, TX

Jan 2025 — Mar 2026

●Created Center of Excellence and rolled out two Agile Teams

●Trained Junior Scrum Masters and facilitated all Scrum Ceremonies

●Rolled out auto status update for areas of interests for Stakeholders

●Actively managed project budgets and allocations for Product and Development Teams

●Introduced Kanban for one Agile team to ensure Continuous Integration and Continuous Delivery

●Shielded Agile teams from external interference to meet Sprint Goals

●Implemented ClickUp AI to generate project briefs and sprint summaries

Sr Scrum Master at RTS, Houston, TX

April 2024 — Dec 2024

●Sr. Scrum Master for 38 acquisitions transforming from multiple Legacy Systems to Microsoft Dynamics 365

●Created and facilitated all Scrum Ceremonies for multiple teams

●Constant engagement with stake holders, business unit heads and decision makers to execute timely building blocks in perspective of Go-Live deadline

●Ensured certain teams stayed on Kanban to deliver continuously and decrease Work in Progress

●Used Asana AI to automate project tasks and provide predictive insights

●Extensively engaged with Salesforce teams to create data repositories for future Business Intelligence Analytics team as well as day-to-day reporting

●Provided leadership to global teams to ensure all Change Management tasks were delivered on time and reported on companywide Metrics

Sr Scrum Master/Agile Coach/RTE at ENTERGY, The Woodlands, TX

October 2023 — April 2024

●Provided expertise in Scrum Training & leadership to three major Entergy Workstreams: C&I 360 Continuous Improvement, Carbon Emissions and MyEbusiness Portal

●Established the Ceremonies Calendar for all fifteen SCRUM ceremonies and actively participated in all providing guidance and gradually implementing Agile Manifesto

●Provided analytics per Workstream to Leadership via weekly Scrum of Scrum

●Helped leadership assess resource allocation by creating a unique Capacity Planner

●Assisted Project Managers to derive quantitative analysis for Project Delivery

●Initiated transition at team level to move towards Agility

Sr Scrum Master/Agile Coach at Tachus, The Woodlands, TX

March 2022 — May 2023

●Built multiple dynamic teams that geared Salesforce development from Waterfall to Agile through SAFe & Scrum

●Guided Sales Force Development team via best Agile practices to create and execute targeted marketing campaigns across various channels, including email, social media & advertising for customer segmentation, personalization and analytics

●Enhanced Software Development Life Cycle processes using Six Sigma to ensure productivity increase

●Tied Agile Ceremonies to a metric system to quantify progress and address repetitive issues that were shared in Retrospective Meetings

●Championed product delivery in a timely manner while acquiring relevant technologies and decommissioning irrelevant tools/technologies

●Built and produced uncountable features via strong release management processes

●Led and coached all Scrum Ceremonies ranging from DSU, Backlog Refinement, Retrospective Sprint Review and Sprint Planning for Salesforce Field Services deployments and Salesforce Marketing Cloud enhancements

●Successfully demoed via Program Increment (PI) each quarter how “Being Agile” is different than “Doing Agile”

●Removed impediments for Salesforce Architects and Developers by addressing their issues and communicating with the relevant stakeholders

●Post creating Agile Teams for both platform and products, geared towards SAFe environment and performed collaboration as sole Release Train Engineer

●Shielded the IT teams by blocking external distractions and interruptions in order to meet Sprint goals

Sr. Scrum Master at Tista Science and Technology, Austin, TX

July 2020 — March 2022

●Performed all SCRUM ceremonies for VHA Health and IT Teams

●Provided day-to-day management guidance and direction to scrum teams in the execution of tasks defined by VHA Health Care

●Managed resources and project based on timelines established in the project schedule, monitor and report progress.

●Used proven software development methodologies, including SAFe and Large Scale Scrum (LeSS) to assure that all contract-driven activities are identified, documented and tracked

●Represented two teams in the Scrum of Scrums and provided progress and impediments of respective teams

●Planned and conducted Program Increment (PI) Planning, manage PI-Planning session in accordance with SAFe and in alignment with Veterans Health Administration.

●Provide detailed metrics and dashboard covering specific tasks completed, story points consumed and related sprint burn down charts

●Worked extensively with Product Owner (Associate Director of VHA) to perform backlog Refinement based on Department urgency and prioritization

●Work closely with Release Engineer to ensure features released are bug free

●Acted as primary interface with client and ensure client's needs are met within the scope of the project/s

Sr. Scrum Master at Waste Management, Houston, TX

April 2019 — May 2020

●Successfully transitioned a dynamic Software Development team from traditional Waterfall to Agile while enforcing the Scrum framework and removing impediments

●Facilitated Sprint Planning, daily stand-up scrums, stakeholder meetings and conducted retrospective meeting at the end of iterations

●Partnered with Agile Coaches to drive agility scale for the Digital Teams while quantifying productivity by measuring Velocity, Budget vs Actual Cost and Planned vs Actual Stories

●Used Salesforce Community Cloud heavily to create the Waste Management Agile Playbook and conduct training sessions. Helped compile and address common roadblocks for teams transitioning to SCRUM

●Conducted PI planning sessions to have all stakeholder teams within the Agile Release Train to discuss the shared vision on a broader scale

●Conducted Scrum of Scrums periodically

●Implemented companywide Digitization at all Landfills and switched all transactions to AWS Platform

●Transformed multiple teams from using traditional ALM To JIRA

●Conducted the transitions in planned batches. Conducted Scrum ceremonies for multiple teams.

●Acted as sole Release Train Engineer in absence of a dedicated resource.

●Provided support and guidance to multiple teams using a servant leadership style whenever possible

●Provided guidance and hands on support to Product Owner in grooming the backlog and managed software releases based on critical business needs

Sr Scrum Master/Business Process Manager at Frontier Utilities, Houston, TX

February 2018 — February 2019

●Facilitated Daily stand up, Sprint Planning, Backlog Refinement, Sprint Review and Sprint Retrospective for a dedicated Scrum Team

●Coached teams on how to switch from traditional Waterfall to Agile framework in order to deliver software releases in a shorter time frame

●As a Senior Scrum Master responsible for creating KPI metrics and supporting data input on daily, weekly, monthly and quarterly Dashboard

●Created a culture of continuous improvement by sharing Retrospective Meeting summary with senior leadership

●Removed Impediment and roadblocks for the Scrum Team by conducting transparent meetings with other departments showing how distraction will or will not let us meet the agreed upon Sprint Goals

●Introduced Program Increment to track quarterly progress which also led to Monthly Scrum of Scrums to have the company align on mutual goals

●Researched and implemented Blue Prism (Robotic Process Automation) to automate manual processes and saved the company a hefty amount

●Introduced Chatbot (Meya AI) to reduce workforce load

●Rolled out Kanban for a specific team to have specialized Delivery stay uninterrupted

Sr Project Manager/Scrum Master at Direct Energy, Houston, TX

April 2014 — October 2017

●Developed project plans, managed issues, risks and directed resources to accomplish project tasks

●Created User Stories, estimated tasks and conducted Scrum Ceremonies to run successful Sprints

●Headed Retrospective meetings before each release

●Used Agile Methodology (SCRUM)to implement all DEP & DERS enhancements

●Conducted daily stand up meetings and shielded development team to stay on track.

●Used SAFe principles to measure progress and extracted Sprints from the Program Increment Board

●Managed both internal and external resources to ensure sprint goals are met as per capacity

●Ran multiple Scrum Teams simultaneously

●Developed and maintained relationships with all vendors

●Led Product Catalog Management deployment using Demandware (Salesforce Commerce Cloud) for Alberta Market to purchase, upgrade or downgrade the Utility packages online thus reducing load on call centers

●Communicate status of projects, including project risks to stakeholders (Top Direct Energy leadership)

●Created SOPs and facilitated/implemented at offshores sites

●Actively participated in all Change Management meetings and provided direction from business and technical perspectives

●Created multiple processes to ensure KPI/CPI service levels are met for Direct Energy, Alberta market

●Maintained transparency in order to keep client informed of all progress as well as challenges

Project Implementation Manager /Product Owner at CSI SOFTWARE, Houston, TX

October 2006 — April 2014

●As a Product Owner, managed multiple Agile Software Development teams while working with end users, stakeholders and the delivery teams in various Industries including IT, Healthcare and Energy

●Created unique project plans based on client's internal execution policies

●Managed various cycles of software development life cycle from Requirements Gathering Phase to Go Live. Used Agile Methodology to reduce development time by working in sprints

●Led multiple Sprints simultaneously to deliver various software enhancement roll outs at multiple clients at the same time

●Implemented new SOPs at client's end based on software functionality and managed change management processes to ensure smooth transition of new processes

●Responsible for setting up the Financial Billing Module for each individual client by designing and implementing their unique API with the Bank of their choice and enabling payment modes (ACH/CC via Moneris etc.)

●Developed and implemented realistic deliverable deadline dates for development team as well as QA teams

●Maintained exceptional relationship with clients, monitored case management portfolios for existing clients and acted as a liaison between CSI and the clients

●Took full ownership of managing the development team and testers from translating the business requirements to product roll out

●As an Implementation Manager, implemented custom ERP Solutions (NG/Spectrum) at multiple local and international sites on fixed timelines by the clients

Education

Bachelor of Business Administration

Certifications

●Certified Scrum Master

●Certified Scrum Product Owner

●Six Sigma Black Belt

●PMP (Underway)

Details

Katy, TX, USA, 832-***-****

*********.****@*****.***

Skills

Project Management

Certified Scrum Master

Six Sigma Black Belt

Certified Product Owner

Project Implementation

Lean Six Sigma

ITIL

Servant Leadership

Risk Management

Budgeting

Scheduling

Scrum (Software Development)

Lifecycle Management

Primavera (Software)

SQL (Programming Language)

Process Improvements

Atlassian Confluence

DevOps

SAP CRM

Agility

Process Integration

Leadership

Resource Allocation

Transparency (Projection)

Application Programming Interface (API)

Infrastructure

Release Management

Software Development Methodologies

Change Management

Business Requirements

Agile Software Development

Azure DevOps

Quantitative Analysis

Robotic Process Automation

Case Management

Planning

Agile Methodology

Business Analytics

Languages

English

Urdu

Hindi

Punjabi

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