Administrative Support Specialist with QuickBooks Experience

Chasity Hicks

**** ***** *****, ********, ******* 35953 • 205-***-**** • **********@*****.***

P r o f e s s i onal Summary

Administrative professional with 10+ years of experience supporting executives, managers, and teams. Skilled in scheduling, customer service, HR support, and office operations. Proficient in Microsoft Office and QuickBooks. Known for strong communication, organization, and the ability to keep operations running smoothly. E x perience

Administrative Assistant — Alabama Mailbox Company Apr 2022 – Present

• Manage calendars, appointments, and travel for staff.

• Prepare and edit correspondence, reports, and presentations.

• Maintain filing systems and handle confidential documents.

• Provide front-office support and manage office supplies.

• Assist with onboarding and prepare meeting materials.

• Improve office processes to increase efficiency. Manager — PWFE Jan 2017 – May 2022

• Delivered high-quality customer service and maintained store standards.

• Communicated with vendors and managed product displays.

• Balanced daily sales reports and prepared deposits.

• Assisted customers with pump issues and coordinated technicians.

• Managed inventory and placed vendor orders.

• Created and maintained employee schedules.

Dispatcher I — Charter Feb 2014 – Aug 2014

• Dispatched service requests and supported field technicians.

• Verified customer issues and scheduled appointments.

• Troubleshot service issues to reduce unnecessary truck rolls.

• Documented service interactions and closed work orders accurately. HR Assistant — Target Nov 2004 – Nov 2013

• Supported staffing, scheduling, payroll, and compliance.

• Tracked employee training and maintained HR records.

• Assisted applicants and scheduled interviews.

• Maintained communication boards and HR workspaces. S k i l l s

• Office Administration

• Scheduling & Calendar Management

• Customer Service

• QuickBooks

• Microsoft Word, Excel, PowerPoint

• Invoicing & Quotes

• HR & Onboarding Support

• Inventory & Ordering

• Time Management

E ducation

MAY 2003

Fultondale High School Birmingham AL 35217

High School Diploma

R e f e r ences

• Kaitlyn Martin 205-***-****

• Shari Harris 205-***-****

• Shonda Nelson 205-***-****

• Manda Hurley 205-***-****

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