Versatile Professional: Customer Service & Care Leader
Resume:
MAZIE HANSEN
Oak Creek, WI *****
*****.***********@*****.***
Professional Summary
Versatile and dedicated professional with extensive experience in customer service, animal care, and cleaning services. Proven track record of managing client relationships, maintaining high cleanliness standards, and caring for animals. Adept at inventory management, operational tasks, and team leadership. I am seeking to leverage my skills in a dynamic role within an organization. Authorized to work in the US for any employer
Work Experience
Sales Manager
Innovative Health and Fitness-Franklin, WI
September 2024 to Present
Provide exceptional customer service to prospective and current gym members by creating a positive and welcoming environment. Consult with potential members to understand their fitness goals, recommend membership options, and explain services and amenities while conducting facility tours to highlight key benefits. Manage and lead the sales team by setting goals, coaching staff, and ensuring monthly sales targets are met. Oversee payroll duties, including verifying timecards, managing schedules, and submitting hours accurately. Develop and implement marketing promotions to drive membership growth and support ongoing campaigns, while collaborating with sales and marketing teams on strategies to increase memberships. Process membership enrollments, cancellations, and account updates with accuracy and confidentiality, and address member inquiries, concerns, and complaints promptly to ensure satisfaction. Maintain detailed knowledge of gym operations, promotions, and policies to effectively support members and team success.
Bartender
Inmoxicated
January 2022 to September 2024
Provided exceptional service to patrons by managing beverage orders with precision and attentiveness. Coordinated and served at various events across Southern Wisconsin, ensuring seamless execution and client satisfaction. Maintained high standards of cleanliness and consistently stocked supplies to support operational efficiency. Handled cash transactions and managed financial transactions with accuracy and professionalism. Spotless Cleaning
House Cleaner-Mom’s
January 2022 to December 2023
Demonstrated proficiency in providing thorough and meticulous housecleaning services to clients. Implemented effective cleaning techniques and utilized appropriate tools and products to achieve desired results. Maintained exceptional standards of cleanliness and organization in client homes. Ensured client satisfaction by addressing specific cleaning needs and preferences with attention to detail. Managed time efficiently to complete tasks within designated schedules while maintaining high-quality standards. Dog Handler/Trainer
Central Bark
January 2022 to December 2022
Utilized positive reinforcement techniques to encourage good behavior in dogs. Established and maintained safe play environment. Communicated effectively with pet owners and management regarding behavioral issues. Administered medications and meals, maintain accurate records.
Education
Counseling (BA)
Grand Canyon University
January 2024 to Present
Accounting (AS)
Gateway Technical College
January 2020 to December 2022
Skills
• Accounting software
• Microsoft Office
• Client services
• Budgeting
• QuickBooks
• Word processing
• Microsoft Excel
• Customer service
• Multi-line phone systems
• Inventory Management
• Organizational skills
• Filing
• Sales
• Computer skills
• Customer support
• Computer literacy
• Event planning
• Typing
• Analysis skills
• Microsoft Powerpoint
• Clerical experience
• Microsoft Word
• Time Management
• Communication skills
• Administrative experience
• Communication
• Front Desk Operations
• Windows
• Microsoft Outlook Calendar
• Office management
• Phone etiquette
• Microsoft Outlook
• Payroll
• Data entry
Certifications and Licenses
Driver's License
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