Mortgage Operations & Underwriting Specialist

OL

OLGA LOPEZ

*********@******.*** 862-***-**** Lake Hiawatha, NJ 07034

Client services coordinator with extensive experience collaborating with mortgage industry professionals. Proven track record of achieving results while maintaining high ethical standards. Strong commitment to client satisfaction and operational efficiency.

Regulatory knowledge

Risk analysis

Conflict resolution

Call Management

Data Collection

Customer Relationship Management

Record keeping

Support Services

Report Preparation

Quality Control

Account updating

Insight Global / Valley National Bancorp

Wayne, NJ

Mortgage Escrow Customer Service Rep

01/2024 - 09/2025

Prepared payoff statements to facilitate timely mortgage settlements. Coordinated with attorneys, settlement agents, and collection staff for accurate billing statements.

Created amortization schedules to assist borrowers in understanding payment structures.

Analyzed customer issues and provided prompt resolutions to enhance service satisfaction.

Managed communication with borrowers and branches regarding mortgage inquiries.

Supported analysis of escrow data to ensure financial accuracy. Responded to 20-40 customer calls daily, addressing various concerns effectively.

Investigated client information to prioritize resolution of urgent issues. Homepoint Financial Parsippany, NJ

Mortgage Underwriter

05/2015 - 10/2023

Ensured loan applications were thoroughly reviewed and analyzed for completeness and accuracy.

Analyzed risk associated with each loan application adhering to set guidelines.

Maintained adherence to industry standards through accurate calculation of debt-to-income ratios.

Conducted thorough verification of applicant's employment history and income.

Engaged in cross-functional collaboration to resolve complex loan applications.

Evaluating loan applications for approval or denial in compliance with company policies.

Established and nurtured connections with external partners, including Personal Summary

Skills

Experience

real estate agents and lenders.

Achieved accurate resolution of document inconsistencies and identified suspicious activities.

Delivered timely solutions to resolve customer issues, ensuring excellent customer service.

Collected customer feedback utilizing surveys and utilized the information to enhance customer service.

Valley National Mortgage Wayne, NJ

Post Closing Auditor

06/2013 - 03/2015

Reviewed post-closing documents to ensure accuracy and completeness. Ordered property insurance or mortgage insurance policies to protect against loss on mortgaged property.

Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.

Reviewed and corrected errors on interest, principal and closing costs. Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.

Prepared and typed loan applications, closing documents or legal documents using computers.

Prepared and delivered loan documents to title and escrow teams. Filed completed packages quickly and efficiently.

Discussed loan needs and financial histories with clients and conveyed information regarding application processes.

Telebrands Fairfield, NJ

Administrative Assistant

01/2011 - 05/2013

Delivered comprehensive administrative support to executive team, managing calendars and scheduling meetings.

Managed incoming calls, providing information or transferring callers to relevant personnel.

Assisted in planning special events by coordinating catering, securing venues, and ordering promotional

Law Office of David M. Schlachter

Passaic, NJ

Legal Assistant

01/2008 - 01/2011

Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests. Researched case law, statutes, regulations and other legal authorities to support assigned tasks.

Organized exhibits for trial proceedings.

Attended hearings with counsel and recorded minutes from the proceedings.

Proofread drafts of legal documents for accuracy in grammar and punctuation.

Berkeley College Little Falls, NJ

Bachelor of Science in Health Services And Business Management 01/2015

Dover Business College - Clifton Clifton, NJ

Medical Assistant in Medical Assisting

03/2011

Spanish

Education and Training

Languages

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