Hybrid Sales Engineer and Account Executive

LEAVITT MBAKWA

Austin, TX 737-***-**** *******.******@*****.***

PROFESSIONAL SUMMARY

Results-driven Sales Account Executive & Field Service Engineer with over 9 years of experience across corrugated packaging, fintech, and telecommunications. A unique "hybrid" professional who combines deep electromechanical engineering expertise with a proven track record in business development, contract negotiation, and account retention. Expert at managing the full product lifecycle—from equipment installation and troubleshooting to strategic sales and long-term relationship management.

CORE COMPETENCIES

Sales & Account Management: Business Development, Full Sales Cycle, Contract Negotiation, Churn Prevention, Sales Forecasting, CRM (Salesforce).

Technical Operations: Industrial Equipment Installation, Electromechanical Troubleshooting, Preventive Maintenance (PM), Diagnostic Tools.

Project Management: Resource Allocation, Procurement, Stakeholder Communication, Risk Mitigation, Supply Chain Optimization.

PROFESSIONAL EXPERIENCE

PREGIS LLC Tulsa, OK / Austin, TX Sales Account Executive Field Service Engineer April 2021 – Present

Sales Account Executive (Current)

Business Development: Identify and secure new business opportunities while managing high-value strategic accounts within the packaging sector.

Deal Execution: Lead the end-to-end sales cycle, from initial presentation and solution design to final contract negotiation.

Account Retention: Serve as an Equipment Returns Specialist, consulting with at-risk clients to resolve technical or service friction points, successfully reducing churn.

Revenue Growth: Analyze client production goals to upsell packaging solutions and integrated machinery, driving year-over-year revenue increases.

Field Service Engineer

Implementation: Directed on-site installation and commissioning of complex corrugated machinery, ensuring 100% operational readiness.

Technical Support: Diagnosed and resolved critical equipment malfunctions using advanced diagnostic tools; maintained rigorous documentation for compliance.

Training & Safety: Provided expert-level training to plant operators on machine optimization and safety protocols, reducing workplace incidents.

NAUTILUS HYOSUNG Irving, TX Field Service Engineer Jan 2016 – March 2020

Service Excellence: Executed comprehensive electromechanical repairs and preventive maintenance on high-volume ATM machinery to maximize uptime.

Sales Integration: Leveraged technical visits to identify needs for software upgrades and PM contracts, generating incremental service revenue.

Reliability Engineering: Developed and implemented maintenance schedules that significantly reduced machine downtime for key banking clients.

SPECTRUM Austin, TX Project Coordinator & Procurement Specialist [Insert Dates]

Project Planning: Developed project timelines and tracked budgets for large-scale telecommunications infrastructure rollouts.

Procurement: Managed the end-to-end supply chain for wireless products, ensuring zero delays in project-critical equipment delivery.

Liaison: Acted as the primary point of contact between vendors, internal engineering teams, and external stakeholders.

EDUCATION

Bachelor of Science in Supply Chain and Logistics Management

Associate Degree in Information Technology and Computer Networking

TECHNICAL SKILLS & CERTIFICATIONS

Certifications: Technical Certifications in Various Industrial Machine Systems.

IT Skills: Networking, Diagnostic Software, Salesforce CRM, System Troubleshooting.

Logistics: Domestic/International Travel, Valid U.S. Passport.

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