Remote Customer Service & Inventory Specialist

Chekeshia Daniels

**** * ******** **., *** *** • Longview, TX 75604

903-***-**** • ****************@*****.***

Professional Summary

Customer-focused professional with 10+ years of customer service experience, 5+ years of shipping & receiving operations, and strong skills in communication, problem-solving, and multitasking. Skilled in remote support, data entry, order resolution, and administrative assistance. Known for reliability, empathy, and delivering positive customer experiences. Seeking a remote role that values professionalism, accuracy, and strong service.

Remote-Ready Skills

• Remote Customer Service

• Phone, Chat & Email Support

• Data Entry & Documentation

• Issue Resolution & Problem Solving

• Scheduling & Task Management

• Organization & Time Management

• Training & Coaching

• Inventory Coordination

• WPM: Approx. 50

Professional Experience

Best Buy – Longview, TX 11/2012 – Present

Inventory Specialist / Customer Service

• Support customers with order issues, troubleshooting, and service needs.

• Perform accurate data entry and shipment updates.

• Train new employees on customer service and inventory systems.

• Troubleshoot issues and resolve escalated customer concerns.

• Maintain organization in shipping & receiving.

GAP INC Warehouse – Longview, TX 07/2023 – Present

Shipping Associate (3rd Shift)

• Process high-volume orders and ensure accuracy.

• Label and prepare outbound packages.

• Update digital shipment records.

Brantley Sitting Service – Longview, TX 06/2022 – Present

Personal Care Provider (PRN)

• Communicate with clients and families on daily needs.

• Document tasks and maintain supportive environment.

• Manage schedules and complete care-related tasks.

CPU Wholesale Inc. – Longview, TX 06/2009 – 07/2011

Shipping & Receiving Clerk

• Enter and complete purchase orders.

• Inspect products and document damages.

• Maintain organized records of invoices and inventory.

Education

Associate of Applied Science – General Studies

Kilgore College 05/2001

Technical Skills

• Microsoft Office (Word, Excel)

• Email & Chat Communication Tools

• Data Entry Systems

• Basic CRM / Ticketing Software

• Organizational & Remote Collaboration Tools

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