Customer Service Professional with 5+ Years Experience

K. MEENAKSHI

PRESENT ADDRESS:

No *, Annai Nagar

Kannaplayam

Chennai-600072. Email Id : **********************@*****.*** Contact No: +91-812*******

PROFESSIONAL SUMMARY

Dedicated Customer Service Professional with 5+ years of experience across telecom and banking sectors. Proven ability in handling customer queries via chat, email, and phone with strong problem solving, communication, and process management skills. Experienced in payment investigations, troubleshooting, and back office operations. Seeking a role that leverages my expertise to enhance customer satisfaction and operational efficiency. PROFESSIONAL EXPERIENCE

Customer Service Executive – Vodafone Process (Web Chat) Altruist Technologies Pvt. Ltd. May 2025 – january2026 - Handling customer chats for network, SMS, data, and call related issues. - Providing troubleshooting steps and resolving queries efficiently. - Raising complaints for unresolved issues after performing all checks. Customer Service Executive – Vodafone Process (Web Chat) Tech Mahindra May 2024 – May 2025 - 11 months of experience in telecom customer support via chat. - Assisted customers with connectivity, SMS, data, and call issues. - Executed troubleshooting and service complaint raising procedures.

Customer Service Officer – IDFC Customer Service

Computer Age Management Services Aug 2019 – Jan 2020 - Managed customer queries via call and email. - Performed quality checks and verification for customer requests. - Handled daily non financial transactions and ensured accuracy.

Senior Customer Services Executive – Payment Investigations Teleperformance Pvt. Ltd. May 2016 – May 2019 - 2 years 11 months of experience handling payment investigation for Barclays. - Investigated SWIFT and payment related queries (MT192, MT195, MT292, MT199, MT999, MT196, MT296, etc.). - Coordinated with foreign banks via SWIFT, phone, and email. - Trained new team members in investigation processes. - Ensured SLA compliance and resolved critical process related issues.

EDUCATION

MBA (HR – Correspondence), Madras University — 2017 (70%) B.Sc Computer Science, Anna Adarsh College for Women — 2015 (83%) HSC, IHM Girls Higher Secondary School — 2012 (90%) SSLC, RCM Matriculation School — 2010 (87%)

SKILLS

Customer Support (Chat / Email / Phone)

Troubleshooting – Network / Data / SMS / Call Issues Payment Investigation (Banking)

SWIFT Query Handling

Quality Check & Verification

Process Training & Team Support

Strong Communication & Documentation Skills

PERSONAL TRAITS

Hardworking and honest

Quick and positive learner

Strong organizational and communication skills

ADDITIONAL SKILLS

Typewriting Junior Grade – English (Distinction)

EXTRACURRICULAR ACTIVITIES

Participated in “CompGrid 14” Quiz Event at KCS Kasi Nadar College of Arts & Science. Participated in “Intraface” at Anna Adarsh College for Women. HOBBIES

Tailoring

Pencil sketching

Handicraft creation

Listening to music

PERSONAL DETAILS

Name: Meenakshi K

Father’s Name: Kalimuthu K

Spouse Name: Prem Kumar M

Date of Birth: 17 09 1994

Gender: Female

Marital Status: Married

Languages Known: English, Tamil

Nationality: Indian

DECLARATION

I hereby declare that the information provided is true and correct to the best of my knowledge. Place: ChennaiSignature: Meenakshi K

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