Client Success Manager - Remote Opportunities

Janet Smith, CLIENT SUCCESS MANAGER

216-***-****, ***************@*****.***

PROFILE

Client Success Manager with expertise in contract management and client relationship development. Drove successful negotiations, securing favorable terms that enhanced client satisfaction and loyalty. Identified new sales opportunities through proactive outreach, resulting in increased revenue streams. Skilled in training teams to improve service delivery and operational efficiency. Committed to maximizing client potential and ensuring exceptional customer experiences.

EMPLOYMENT HISTORY

January 2026 - Current

FAMILY CARE SPECIALIST, WHITEHAVEN MEMORIAL PARK

I specialize in assisting individuals and families with their At-need and Pre-need burial preparation for cemetery arrangements. Provide compassionate support to families.

Memorial sales

Property Sales and Services

Verify interments,

Evaluate family needs and create individualized service plans.

Guide families through options, ensuring the cemetery grounds and memorialization meet high standards.

April 2022 – Oct 2025

CLIENT SUCCESS MANAGER, GOLDEN STANDARD ENTERPRISE

Oversee client success initiatives, focusing on contract management and negotiations. Maintain strong client relationships, ensuring quality assurance standards are met. Proactively identify and pursue new sales opportunities while networking within industry affiliations. Train and support staff, managing schedules effectively to enhance productivity. Drive the development of existing clients to maximize sales potential.

•Negotiated pricing and contracts to secure favorable terms.

•Cultivated long-term client relationships, resulting in increased satisfaction.

•Identified and pursued new sales leads through proactive outreach.

•Trained staff, enhancing team efficiency and service delivery.

Jan 2021 — Jan 2022

ENROLLMENT SPECIALIST, SELMANCO

Managed efficient workflow to enhance turnaround time. Ensured exceptional customer service by resolving time-sensitive delays. Collaborated with insurance companies to address account discrepancies.

•Optimized processes to improve enrollment efficiency.

•Achieved high satisfaction ratings through effective issue resolution.

•Strengthened partnerships with insurers to streamline communication.

Jan 2020 — Jan 2020

INSURANCE SUPPORT MANAGER, NATIONAL

BIOLOGICAL CORPORATION

Developed procedures manual for reference and training purposes. Prepared staff for COVID-19 transition while ensuring routine tasks. Oversaw workflow management and maintained operational efficiency. Engaged with customers, addressing inquiries and delivering information. Collaborated with insurance companies on settlement proposals and payment processes.

Jan 2013 — Jan 2020

PATIENT SERVICES SPECIALIST II, CLEVELAND CLINIC FOUNDATION

Managed staff training to minimize payment denials. Resolved issues related to insurance authorization requirements. Coordinated health insurance benefits effectively. Processed financial assistance applications for uninsured patients.

•Streamlined staff training, reducing payment denials by enhancing protocols.

•Addressed insurance issues, improving authorization success rates.

•Improved coordination of benefits, ensuring optimal patient coverage.

•Facilitated financial assistance processing, aiding uninsured patients.

EDUCATION

Bachelor of Arts – Business Management

Associate of Applied Business – Business Management

SKILLS

Client Relationship Management

Contract Management

Negotiation Skills

Sales Development

Expert Expert Expert Expert

Operational Efficiency

Customer Service

Problem Solving

Quality Assurance

Expert Expert Expert Expert

Staff Training Expert

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