Operations & Guest Services Coordinator with 8+ Years

BHAGYA LAKSHMI MURTHY

Bengaluru – ****** +91-636**-***** *********************@*****.***

Professional Summary

Dedicated professional with over 8 years of experience in Administration, Operations, HR Management, and Patient Care Relations. Skilled in optimizing workflows, enhancing service delivery, leading cross-functional coordination, and ensuring compliance with industry standards. Skills

• Office Administration & Operations Management

• HR Management & Employee Relations

• Recruitment, Onboarding & Payroll Coordination

• Vendor & Facility Management

• Policy Implementation & Compliance

• Training & Development

• MIS Reporting & Documentation

• Time Management & Prioritization

• Process Improvement & Team Leadership

• AI Awareness & Application Understanding

Technical Skills

• MS Office (Excel, Word, PowerPoint)

• Zoho CRM, Monday.com

• Data Entry, Invoicing & Records Management

Professional Experience

THE CEO MAGAZINE – Bengaluru

Operations, Administration & HR Manager Jan 2023 – Present Operations & Administration Responsibilities:

• Oversaw end-to-end office administration including asset management, housekeeping supervision, and vendor coordination.

• Negotiated vendor contracts and monitored SLAs to ensure cost efficiency and timely service delivery.

• Coordinated company-wide events, meetings, training programs, and travel logistics for staff and management.

• Ensured compliance with safety, security, and facility management standards across departments.

• Managed procurement of office supplies, IT equipment, and operational essentials while tracking inventory.

• Monitored budget utilization and handled petty cash disbursement with accurate documentation.

• Streamlined office processes to improve workflow efficiency and reduce operational delays.

• Worked closely with management to support strategic decisions and administrative planning. Human Resources Responsibilities:

• Supported end-to-end recruitment including sourcing, screening, coordinating interviews, and onboarding.

• Maintained employee records, attendance, and HRIS data with accuracy and compliance.

• Assisted in payroll inputs, monthly salary processing, reimbursements, and statutory documentation.

• Conducted employee induction sessions and facilitated orientation for new hires.

• Managed employee engagement initiatives, feedback mechanisms, and grievance handling.

• Coordinated performance reviews, appraisal cycles, and training programs.

• Ensured company policy implementation, compliance, and regular updates to HR documentation.

• Supported exit processes including clearance, documentation, and full-and-final settlement coordination.

AASTRIKA MIDWIFERY CENTER – Bengaluru

Hospital Operations Manager Jan 2022 – Dec 2022

• Directed daily hospital operations ensuring adherence to NABH/JCI standards.

• Managed staffing, facility maintenance, biomedical coordination, and vendor operations.

• Enhanced turnaround times for patient registration, billing, and discharge processes.

• Implemented SOPs and compliance documentation to standardize operations.

• Collaborated with HR for training, recruitment, and performance monitoring. HEALTHCITY – Cayman Islands

Patient Care Manager Apr 2014 – Mar 2020

• Coordinated inpatient care services including admissions, room allocation, transfers, and discharges.

• Handled patient complaints, escalations, and service concerns with empathy and professionalism.

• Ensured JCI compliance across patient care operations and documentation.

• Facilitated communication between clinical and non-clinical teams to ensure timely service delivery.

• Conducted patient rounds, staff allocation, and service audits.

• Assisted with billing clarifications, patient support services, and family communication. Education

Bachelor of Business Administration (BBA), Bangalore University – 2013 Achievements

• Represented Karnataka in Athletics (400m Run) at the Inter-State Level and won a Silver Medal

(2009).

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