Remote Data Entry Clerk - Atlanta-based candidate with 30+ years in
Resume:
MICHEL LEE ADOLPHUS
SUMMARY
With a track record of over 30 years in customer service, I am a performance-oriented professional. I possess the ability to adapt to change and work effectively both independently and within a team. My most recent performance review reflects an ability to surpass expectations. I am adept at managing conflicting priorities to meet stringent deadlines without compromising quality. Furthermore, I demonstrate exceptional interpersonal, communication, organizational, and leadership skills. PROFESSIONAL EXPERIENCE
CSI, Laboratories (Fulgent), Alpharetta GA June 2023 - August 2024 Revenue Management Billing Specialist I Duties:
- Reviewing each financial statement for payment inconsistencies or errors
- Collaborating with patients, customers, third-party institutions, and team members to resolve billing inconsistencies and errors
- Generating and sending invoices and billing materials directly to customers or patients
- Recording payment history, upcoming payment information, and other financial data in individual accounts
- Finding financial solutions for patients or customers needing payment assistance
- Calculating and tracking various company financial statements
- Translating medical codes if working in a medical setting Quikrete, Duluth GA September 2021 – September 2022 Accounts Receivable Billing Specialist Responsibilities:
- Meet performance goals and deadlines in compliance with company and client agreements.
- Maintain accurate records for assigned accounts.
- Communicate with clients and agents for an effective repossession process.
- Perform follow-up functions to meet client requirements.
- Process documentation and prepare reports to support client needs.
- Address account issues and report concerns to management.
- Prepare, verify, and process client invoices.
- Maintain daily logs of repossessions, invoices, and client identification.
- Obtain and verify necessary documentation.
- Answer client inquiries and submit invoices for payment.
- Adhere to company policies and procedures.
Accolade, Plymouth PA November 2017 – May 2021
Health Plan Associate Responsibilities:
- Provide support to the CP Manager and CP team by working closely with internal operational, process, and data teams to represent the voice of the customer within Accolade.
- Serve as the day-to-day contact for escalated member issues from the customer.
- Act as the point of contact for operational issues impacting our ability to support our customers and follow through to resolutions.
- Support the CP managers in meeting preparation including logistics, agenda development, meeting notes, and follow-up.
- Gather requirements for review and distribute ad hoc and standard customer reports.
- Partner with Training to develop or revise customer-specific content in support of New Hire Training, Open Enrollment, and the launch of new service offerings and training “refreshers”.
- Prepare customer reports and identify suggestions or recommendations on trends, opportunities, and value being created.
Philadelphia Gas Works, Philadelphia, PA, February 2016 – November 2017 Customer Affairs Utility Consultant
- Resolved customer complaints via phone, email, postal mail, or social media.
- Assisted with placement of customer orders, refunds, disconnects/reconnects within account billing, and errors.
- Worked closely with management and quality assurance to meet and exceed customer service expectations.
- Maintained and updated customer database.
PECO, Philadelphia, PA February 2014 – October 2014 Customer Care Consultant:
- Provided customer service to PECO electric and gas customers.
- Handled customer inquiries.
- Managed service orders for electric and gas emergencies. ADOLPHUS
MICHEL LEE ADOLPHUS
Georgia Power Company, Atlanta, GA January 2012 – November 2013 Customer Service Consultant III
• My duties encompass processing service orders,
• Addressing emergency outages, and handling billing inquiries.
• Responsible for initiating transfers and disconnecting electric service
• Providing acceptable payment terms and collecting on past-due accounts.
• Process service orders and emergency outages.
2
Turner Broadcasting INC, Atlanta, GA August 2003 – April 2010 CNN Corporate Switchboard Representative Responsibilities:
- Facilitate the transfer of calls between local and international team members.
- Aid in the resolution of issues and concerns by guiding viewers to suitable resources.
- Manage high call volumes and general viewer inquiries, screening and directing more than 150 calls daily.
- Assume the role of acting supervisor during the manager's absence due to vacation or meetings.
- Offer technical support to customers experiencing telephone line issues. SKILLS
- Proven track record of reliability and customer focus
- Strong written and verbal communication skills
- Capable of working independently, as a self-starter, and as a team player
- Proficient in PC skills and professional telephone etiquette
- Trained in medical terminology and database usage
- Knowledgeable in HIPAA compliance guidelines and regulations
- Proficient in MS Office suite (Excel, PowerPoint, Word)
- Experienced mentor
- Able to multitask in a fast-paced environment
- Quick learner
- Trained in Oracle
- Excellent communication skills
EDUCATION
Grace Christian University Online, Grand Rapids, MI Undergraduate Course Work in Human Services – Healthcare Management
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