Experienced Customer Service & Admin Specialist, Veteran
Resume:
DUSTIN HOYLE
Clyde, NC *****
*************@*****.***
Professional Summary
Accomplished Army Veteran and SSDA Clerk with 11+ years of experience in customer service, administrative support, and team leadership. Proven ability to manage projects, resolve customer issues, and train staff in fast-paced environments. Skilled in Microsoft Office, SharePoint, and operating systems. Dedicated to fostering positive relationships and driving operational excellence in administrative and customer-focused roles.
Work Experience
SSDA Clerk
Post Office USPS-Leicester, NC
December 2025 to Present
* Performed sales and customer support for stamps, postal cards, and promotional items at retail window
* Maintained inventory, sold retail products, and managed computerized systems for package acceptance and delivery
* Issued and cashed foreign and domestic postal money orders, and responded to customer claims and inquiries
* Rented post office boxes, received rental payments, and completed related forms
* Provided administrative and technical guidance to retail and post office staff, ensuring efficient operations
* Forecasted and maintained stamped inventory for requisitions from other clerks
* Prepared local and consolidated bank deposits, and maintained unit accounting records
* Conducted product inventories, verified sales floor inventory, and reported discrepancies to supervisors
* Trained new employees on financial and retail sales procedures and quality service
* Maintained store appearance, arranged displays, and ensured all areas were presentable for customers SSDA Clerk
USPS (United States Postal Service)-Clyde, NC
September 2023 to Present
* Handled mail receiving, sorting, and postage sales for customers
* Weighed packages, stamped envelopes, and assisted with money orders and passport photos
* Answered customer questions about office hours and mailing schedules
* Opened post office boxes and retrieved parcels for customers
* Assisted mail carriers by preparing mail for transport
* Sorted outgoing mail and checked packages for proper postage and addresses
* Completed forms for address changes, theft, loss, and special services
* Registered, certified, and insured letters and parcels
* Recorded and balanced cash drawer, gave change, and set postage meters
* Handled complaints regarding mail theft, delivery problems, and lost or damaged mail SSDA Clerk
USPS (United States Postal Service)-Clyde, NC
September 2023 to December 2025
* Performed sales and customer support for stamps, postal cards, and promotional items at retail window
* Maintained inventory, sold retail products, and managed computerized systems for package acceptance and delivery
* Issued and cashed foreign and domestic postal money orders, and responded to customer claims and inquiries
* Rented post office boxes, received rental payments, and completed related forms
* Provided administrative and technical guidance to retail and post office staff, ensuring efficient operations
* Forecasted and maintained stamped inventory for requisitions from other clerks
* Prepared local and consolidated bank deposits, and maintained unit accounting records
* Conducted product inventories, verified sales floor inventory, and reported discrepancies to supervisors
* Trained new employees on financial and retail sales procedures and quality service
* Maintained store appearance, arranged displays, and ensured all areas were presentable for customers SSDA Clerk
USPS-Pisgah Forest, NC
October 2022 to May 2023
* Performed sales and customer support for stamps, postal cards, and promotional items at retail window
* Maintained inventory, sold retail products, and managed computerized systems for package acceptance and delivery
* Issued and cashed foreign and domestic postal money orders, and responded to customer claims and inquiries
* Rented post office boxes, received rental payments, and completed related forms
* Provided administrative and technical guidance to retail and post office staff, ensuring efficient operations
* Forecasted and maintained stamped inventory for requisitions from other clerks
* Prepared local and consolidated bank deposits, and maintained unit accounting records
* Conducted product inventories, verified sales floor inventory, and reported discrepancies to supervisors
* Trained new employees on financial and retail sales procedures and quality service
* Maintained store appearance, arranged displays, and ensured all areas were presentable for customers SSDA Clerk
USPS-Pisgah Forest-Pisgah Forest, NC
October 2022 to May 2023
* Handled mail receiving, sorting, and postage sales for customers
* Weighed packages, stamped envelopes, and assisted with money orders and passport photos
* Answered customer questions about office hours and mailing schedules
* Opened post office boxes and retrieved parcels for customers
* Assisted mail carriers by preparing mail for transport
* Sorted outgoing mail and checked packages for proper postage and addresses
* Completed forms for address changes, theft, loss, and special services
* Registered, certified, and insured letters and parcels
* Recorded and balanced cash drawer, gave change, and set postage meters
* Handled complaints regarding mail theft, delivery problems, and lost or damaged mail COVID-19 Tester
Medix-Montrose, CO
November 2021 to March 2022
* Registered patients in the system to ensure accurate test result delivery
* Labeled test tubes with patient information for correct identification
* Swabbed patients and prepared samples for testing
* Collected and evaluated quality assurance data to improve process efficiency
* Verified unexpected results, took corrective measures, and reported incidents to supervisors
* Performed patient care activities under professional staff supervision to ensure excellent service Infantryman
U. S. Army-Fort Campbell, KY
September 2017 to January 2021
* Designed and implemented risk management plans, reducing risk-related attrition by ~90%
* Supervised and led a team of heavy weapons specialists, providing hands-on training
* Organized and maintained an arms room with approximately $2M worth of equipment
* Conducted reconnaissance and surveillance operations, providing intelligence to commanders
* Developed training plans for team drills and physical fitness exercises
* Completed tasks in high-stress environments, following strict health and safety procedures Forklift Driver
BRP-Spruce Pine, NC
March 2017 to August 2017
* Operated forklift for order pulling, inventory control, shipping, and receiving
* Loaded and unloaded inventory throughout the warehouse
* Maintained a clean working environment and performed routine forklift checks
* Inspected products for leaks and defects, following safety and environmental policies
* Developed a pre-and-post-inspection system to ensure damage-free movement of merchandise Certified Nursing Assistant
Mitchell House-Spruce Pine, NC
May 2015 to August 2015
* Provided patient care under nursing and medical staff supervision in a nursing home
* Recorded vital signs, food and fluid intake, and output as directed
* Transported patients and assisted with walking, feeding, and daily living needs
* Completed daily documentation and incident reports following policy and procedures
* Supported patient hygiene and daily routines, including bathing and grooming Education
Health (Certificate)
South College-Asheville, NC
September 2021 to December 2024
High school diploma or GED
Certificate
South College
Skills
Customer communication Motivated Learner Demonstrated ability to assimilate new ideas, concepts, methods, and technologies. Dedicated and innovated team builder with a superior work ethic. Project Management & Leadership Created plans by adopting best practices that aligned with the scope and visions of the organization to promote schedule, budget, and completion of tasks. Customer service Customer relationship building Inventory management Training & development Training Heavy lifting Manual handling Climbing Mobile devices Technical Proficiency Highly Skilled Proven track record for collaborating with multi-dimensional teams in high pressure, high tempo environments producing on schedule and within required deliverables. Computer literacy School experience Cleaning Microsoft PowerPoint Microsoft Office Coachability Strengths Thrives in both independent and collaborative work environments. Skilled at developing and cultivating key relationships and establishing effective collaborations. Weight training Executive administrative support Leadership and team supervision Operating systems Teamwork Leadership Adult education Supervising experience Word processing Training
& Development Supported the professional development and advancement of staff through individualized and group training operations. Contributed to organizational growth and expanded capabilities. Software: Microsoft Office SharePoint Operating Systems: Mac Microsoft Windows SharePoint Microsoft Word Attention to detail Windows Typing Numeracy Customer complaint resolution Strength training instruction HRIS Military Interpersonal skills Time management Microsoft Outlook Hand tools Outdoor work Computer skills University experience Computer operation Project management Weight handling in the workplace Driving Growing experience Employee relations Excel data analysis CPR Microsoft Excel Active listening Administrative support Intelligence experience
Languages
• English
Certifications and Licenses
Associates in Health Science Certification
CPA
Driver's License
First Aid Certification
Food Safety Certification
Certified Internal Auditor
Certified Fraud Examiner
Certified Anti-Money Laundering Specialist
Certified Management Accountant
Certified Benefits Professional
CISSP
CNA
BLS Certification
CPR Certification
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