Front Desk Coordinator - Customer Service Expert

CHANDANA S P:748-***-****

E : ***************@*****.***

Linganapura, Chamarajanagar Taluk and District,BagaliPost-571316 W: in :

Dedicated and results-driven Senior Cash Supervisor with over 4 years of experience in cash OBJECTIVE operations, customer service, and team leadership within the retail industry (D-Mart / Avenue Supermart Ltd). Proven expertise in managing cash flow,minimizing discrepancies, resolving customer queries,and training and leading high-performing teams. Consistently recognized for operational excellence, customer satisfaction,and audit performance. 01/11/2021 - 03/08/2025

EXPERIENCE AVENUE SUPERMART LTD (D MART)

Cash Supervisor

-Reduced cashier errors through continuous training on transaction processing and customer service techniques.

- Enforced strict cash drawer limits, minimizing risks of the loss while maintaining operational efficiency.

- Participated in recruitment and onboarding of new cashiers,ensuring strong team dynamics and performance.

- Maintained a secure cash environment by implementing and monitoring security systems.

- Quickly and effectively resolved escalated customer concerns,ensuring customer satisfaction.

- Fostered a positive,collaborative work culture leading to higher staff retention rate.

- Developed and delivered training materials to strengthen cashier and team performance.

- Optimized work schedules to ensure efficient staffing during peak business hours.

- Streamlined cash management processes, resulting in improved efficiency and reduced operational costs.

EDUCATION JSS COLLEGE OF ARTS COMMERCE AND SCIENCE 2018 Bachelor of Business Management(BBM)

Grades - 58.16

VASAVI PU COLLEGE 2015

2nd PUC

Grades - 47

GOVT HIGH SCHOOL 2013

SSLC

Grades - 69.12

SKILLS Cash Handling &Reconciliation,Team leadership &Staff training,Customer service excellence,Tally ERP 9 & Computer Applications,Problem solving & Convict Resolution,Adaptability and Flexibility

(cross-functional support, rotational shifts),Audit Compliance&Reporting,Time Management& Organizational Skills,

LANGUAGE English, Kannada, Tamil, Telugu

Best Officer of the Week&Month - For exceptional performance and discipline. ACHIEVEMENTS&AWARDS Star of the Month-Recognized for customer service excellence and process efficiency. Best in team Handling, achieving top audit scores and effective team leadership. Successfully achieved top marks in internal audits including Process, FSSAI, and FSO audits. I hereby declare that the above information is true to the best of my knowledge andbelief.I am DECLARATION committed to contributing positively towards organizational success and goals.

(Chandana S)

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