Customer Service & Tech Support Professional

Valerie Lamb

Cell: 775-***-**** – ***********@*****.***

Summary

Customer service professional with extensive experience, specializing in tech support and order processing. Demonstrated expertise in multi-tasking and creative problem solving, consistently enhancing customer satisfaction. Proven track record of managing data entry and account management tasks efficiently in fast-paced environments.

Highlights

Microsoft Office proficiency Active listening

Multi-tasking abilities Account management

Computer skills Creative problem solving

Customer assessment Customer service orientation

Data entry expertise Email communication

Telephone communication Typing speed 35 WPM

Reading comprehension

Experience

Taxi Driver

May 2025 - Present

Reno Sparks Cab Company

Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.

Navigated city streets to transport passengers safely and efficiently.

Collected fares according to established rates and ensured fare accuracy through use of meters and GPS systems.

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Customer Care Agent - Hybrid

October 2023 to March 2025

Best Buy Health - Reno, NV

Answering incoming customer phone calls.

Processing orders over the phone and tracking packages.

Provide tech support and assist in teaching them how to use their phones.

Customer Service Representative

September 2020 to May 2023

Walkenhorsts – Sparks, NV

Answering incoming customer phone calls.

Processing orders over the phone and by mail.

Data entry and tracking packages.

Provider Relations Call Center Agent – Remote

December 2019 to July 2020

DXC Technologies – Reno, NV

Answer inbound phone calls and take appropriate action for each call.

Document each interaction with caller into the appropriate computer systems in order to keep each callers record updated.

Attend mandatory training sessions to stay updated on policy changes.

Warranty Service Specialist - Remote

August 2017 to December 2019

Palladio – Reno, NV

Assisting consumers to file claims

Handled high call volume

Answered questions about and explained warranty coverage.

Transaction Specialist

August 2016 to August 2017

Arvato – Reno, NV

Responsible for updating/changing contracts within a very dynamic fast paced environment.

Timely processing of sensitive and confidential information.

Ensuring that all information is accurately input into the system.

Online Managed Resources

October 2015 to March 2016

Wells Fargo contracted by OfficeTeam – Reno, NV

Effectively listen and elicit information.

Troubleshoot common computer problems.

Addressed and resolved complex customer issues.

Remote Service Technician

March 2015 to October 2015

Support.com – Reno, NV

Diagnose and resolve technical hardware and software issues involving internet connectivity.

Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.

Deliver world class service and support to end-users using and operating automated call distribution phone software, via remote connection or over the internet.

Customer Service Representative

August 2014 to January 2015

Optum contracted by PeopleShare – Reno, NV

Offer to register or update their AARP subscription.

Answering questions with regard to premium payment and billing.

Describe the benefits and coverage associated with different types of health care plans.

Education

Coursework in Computer Structure and Assembly *Coursework in Computer Networks

Fresno City College – Fresno, CA

Diploma

Central Union High School – Fresno, CA

References

Gary Knight - Former Supervisor Palladio, LLC 561-***-****

Karen Chavez – Former Team Manager, Palladio, LLC 775-***-****

Leticia Reyes-De Loza – Former Team Manager, Palladio, LLC 775-***-****

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