Customer-Ffocused Administrative Professional
Resume:
SHAWNA
CORNELL
Grand Island fl *****
*************@*****.***
To join an organization that offers a constructive workplace for communicating and interacting with customers and coworkers while fulfilling the requirements of my assigned position to progress my career. WORK EXPERIENCE
WIS International
Inventory Associate
November 2020 - Current
• Work with retail store locations to scan inventory using a handheld device and table and record data.
• Utilized clerical skills including typing and maintaining accurate records.
• Responsible for providing accurate counts when counting orders and taking stock. Conroy-Simberg Law Firm
Office Clerk/Subpoena Clerk
February 2017 – September 2018
• Performed multiple office administrative support duties, including handling/delivering mail, filing, and word processing.
• Responsible for office equipment operations and refilling of supplies.
• Responsible for ordering and distributing supplies.
• Utilized office filing system to distribute subpoenas to opposing counsel. Conduct follow up calls as needed to ensure subpoenas were received.
• Responsible for running errands for attorneys; including pick-up and delivery of documents, packages, and other items between offices, departments, post office and other businesses as needed. Donald Holland Inc
Administrative Assistant
January 2016 - February 2017
• Focused on annual processing of Federal 1099s, including the self-education and use of TFP software. Unemployed
Stay at Home Mom
August 2009 to January 2016
Publix
Front Service Clerk
January 2007 – January 2008
• Provided premier customer service through direct customer interaction, including greeting customers and responding to questions
• Bagged groceries with attention to detail allowing me to quickly decide which items will fit in the bag without damaging the food or bag.
• Assisted customers with their cart and unloaded their groceries into their vehicle
• Helped customers locate products throughout the store Convergys
Support Analyst
October 2001 – November 2002
• Interfaced with customers via inbound calls to provide customer support and resolution of routine problems regarding client's product or services.
• Utilized available tools and resources to appropriately provide resolution to the customer
• Maintained basic knowledge of client products and services
• Notated customer accounts completely and accurately utilizing a call tracking database to track, document and retrieve information EDUCATION
Seminole Community College
High School Diploma
June 2001
Seminole State College
Network – Virtualization Certificate
August 2021
SKILLS
Microsoft Word
Microsoft Outlook
Data Entry
Excel
REFERENCES
Available upon request
CERTIFICATIONS
Network Virtualization
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