Versatile Retail Associate and Sales Professional

Hello

I’m Carlos Eduardo Bustamante

470-***-****

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Skills

● Works well under pressure

● Can speak clearly and communicates well

● Learns and adapts quickly

● Works well with others but can work well alone

● Knows how to handle cash register

● Can work with any schedule, including one that's always changing

● Can work holidays

● Leadership Role

● Speaks Spanish

● Sales

● Willing to work overtime and overnight

● Follow ups

● CRM

● Cold calling

● Closing

Experience

November 2020- April 2021

Subway, 4785 Lawrenceville Hwy, Lilburn, GA 30047 - Cashier

● Managed money transactions

● Prepared all food products needed

● Took orders for customers

● Cleaned the kitchen, dining area, and bathroom

● Restock fountain machine, chips rack, and drink cooler January 2022- August 2022

Walmart, 4004 Lawrenceville Hwy Nw, Lilburn, GA 30047 - Cashier/ Customer Service/ Cart Pusher

● Cashier and self checkout duties: processing money transactions,cleaning registers and self checkout machines,adjusting prices as needed, restocking the front-end, assisting customers with their groceries, and helping customers find items in the store.

● Customer Service duties: handle customer returns, run the board ( being in charge of telling other employees where they need to be), fill registers and self checkout machines with the correct amount of currency, and collect reports and money from each register and self checkout machine.

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● Cart pusher duties: bringing carts and electronic carts into the store with or without help from fellow cart pushers and occasionally had to bring them in by hand. October 2022- November 2022

Best Choice Roofing,5555 Oakbrook Pkwy Suite 170, Norcross, GA 30093- Roof inspector/ Sales representative

● Go door to door offering homeowners free fifteen minute inspections for their roof, once on roof find any indication of wind or storm damage and mark it with chalk, take a quick video of the damage and show the homeowner, assist the homeowner with the claim process, meet the insurance adjuster for a 2nd inspection and if approved sign a contract for the homeowners new roof, and stay in contact with the homeowner to insure the success of the new roof.

November 2022 - May 2025

Lowe’s, 2035 Beaver Ruin Rd, Norcross, GA 30071 ( 11/22 - 09/23) Lowe’s, 4855 Stone Mountain Hwy, Lilburn, GA 30047 (09/23- 05/25) - Customer Service Associate for plumbing and electrical, Fulfillment Team Lead, District Inventory Member, Department Supervisor, Manager on Duty

● Customer Service Associate for plumbing and electrical duties: provide a great experience for every customer by helping them find the items they need for their projects, maintain product inventory by organizing the sales floor ( aisle’s and bays) as well as top stock, inspect both departments for any safety issues, complete a process known as Inventory Replenishment Program where I correct any inventory issues such as confirming the location(s) of an item as well as the quantity and if there is nothing in stock would have to order a new shipment

● Fulfillment Team Lead duties: oversee in store and curbside pick up operations such as monitor online orders and special orders as well as insure customers are satisfied with their products and the service they receive via feedback known as Likelihood to Recommend, gather the items customers order and prepare them in the correct area, fix any issues customers have with their orders as well as answer their questions, restock and refund expired or canceled orders, complete a report of orders that are marked as incomplete for reasons such as was never picked up or is missing from the store

● District Inventory Member: I have taken part in thirteen inventories during my time for Lowe’s. As an Inventory Member I would go to other stores and help prepare them by reorganizing and labeling topstock, working on discrepancy reports, properly mark the different sections of the store, physically taking part of the inventory process by counting assigned areas but helping those on the team when needing assistance, and working on 3

reports such as Not Counted Report( find items that were not counted ) and $1,000 Report( items which if not properly counted would cause the store to lose lots of money)

● Department Supervisor, I was in charge of Appliance-Millworks-Kitchen Cabinets( April - September 2024), Flooring- Home Decor( September - December 2024), and Paint

(December 2024 - May 2025). Each department made well over 1 million dollars in the fiscal year of 2024. Responsibilities include: Reports such as Cycle Counts( regularly checking the physical count of products in the store), Inventory Locations Audit( ensuring that items are located accurately throughout the store), Negative On Hand ( correcting the count of items being sold into the negative) and Discrepancy Reports( inventory needing to be checked because the system states that we could have an over count or an under count). Other responsibilities were similar to Customer Service Associate duties.

● Manager on Duty role: Ensuring that opening and closing duties are successfully executed, monitor daily approvals, review daily employee evaluations, step in when needed for overrides and customer issues, go over ways to increase sales and customer satisfaction with other employees, and monitor associates time cards and training. Current role

USHAdvisors, 316 W Pike St, Lawrenceville, GA 30046 Licensed Private Health Insurance Broker

● Primary role is callingl clients via company CRM and qualify them for a private health insurance plan

● Walk clients through the application and answer any questions along the way

● Sign clients up for a policy and inform them if they have been approved or denied

● Manage follow ups from dated leads

● Educate clients on the difference between coverage plans

● Reach out to potential clients via in person or social media interactions

● Stay in contact with clients during the lifetime of the policy

● Provide assistance to those whose best option is the marketplace and find them the plan that best suits them

Education

High school diploma from

Meadowcreek High School, 4455 Steve Reynolds Blvd, Norcross, GA 30093.

● Graduated with a 2.8 GPA

Languages

● English

● Spanish

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Certifications