Customer Service Specialist with Learning Experience Background
Resume:
**************.******@*****.***
https://www.coolfreecv.com
LORENZO RAPHAEL ERLANO
Summary
Experienced customer service representative with background in handling classes as a learning specialist resource. Proficient with Microsoft Office applications such as Word, Excel, and PowerPoint. Eager to grasp all opportunities regardless of the risks, believing that
“the greater the risk, the greater the benefits.”
Skill Highlights
Strong decision maker
Complex problem solver
Innovative
Service-focused
Experience
Customer Service Associate - 08/2019 to 04/2021
Sitel Corporation, Philippines
Handle inbound calls from customers/merchants regarding authorizations.
Make outbound calls to various banks to confirm the validity customers’ information. Learning Specialist Resource – 03/2020 to 04/2021
Sitel Corporation, Philippines
Facilitate new-hire and cross-hire classes.
Handling and resolving escalation calls.
Completing weekly and monthly progress and achievement reports, and forwarding them to the off-shore clients.
Customer Service Associate - 08/2021 to 04/2022
Sitel Corporation, Philippines
Handle inbound calls from customers regarding their orders/packages, returns and refunds, and disputes.
Education
Bachelor of Science: Civil Engineering - Undergraduate Palawan State University
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