Experienced Server and Bartender Seeking Full-Time Role

RYAN J. EGAN

**** ******* ******

The Villages, Florida 32163

Mobile Phone: 757-***-****

E-mail: ************@*****.***

WORK EXPERIENCE

**** ** ******* *** *********** Group, The Villages, Florida

Perform duties as server are responsible for providing exceptional, friendly, and efficient service in a fast-paced, high-volume environment. Foster a welcoming and courteous atmosphere.

Duties include welcoming guests, taking accurate orders, making menu recommendations, delivering food and beverages, resolving guest concerns, and maintaining cleanliness standards.

Work as a team player responsible for processing payments and ensuring a memorable, high-quality dining experience. Clean and reset tables and counters ensuring a tidy dining area.

2024 to 2025 EMBELLISHED CATERING TAMPA BAY, Tampa, Florida

Performed duties as banquet server to include food preparation, event set-up and tear down, management of food stations, and handling client requests for events of all sizes.

Ensured guest satisfaction and addressed all concerns promptly. Communicated with staff, assisted colleagues, and followed supervisor directions. Restocked food stations, managed supplies and reported any issues to achieve quick resolution.

Also performed duties as service bartender successfully working with different bar equipment, spirits and mixers due to each venue being a different bar service.

OTO Hospitality Group (Doubletree by Hilton/AC Hotel by Marriott), Pinellas County, Florida

Sheraton Sand Key Resort, Clearwater Beach, Florida

Performed duties as Night Auditor responsible for accurately balancing and reconciling all hotel income and expenses and preparing hotel reports. Supervised and trained other night auditors.

Recipient of multiple 10-star trip advisor reviews based on guest experience as well as experience of those attending business and third-party seminars and conferences.

2023 to 2024 THE BROWNWOOD HOTEL AND SPA, The Villages, Florida

Performed duties as Customer Service Agent responsible for greeting customers in courteous manner, check in and check out of guests, cash handling and knowledge of point-of-sale system.

Received over 25 unsolicited 5-star Trip Advisor reviews. Received highest graded performance review ever awarded to a customer service agent based on superior customer skills.

2022 to 2023 WINESETT NURSERY, Virginia Beach, Virginia

Performed duties as landscape crew member responsible for plant and hardware installation, irrigation installation, and pavers and patio installation. Provided highest levels of quality workmanship resulting in company receiving “Best of the Beach” awards for 2022 and 2023.

2018 to 2021 BLUE MOON TAP HOUSE, Norfolk, Virginia (Part-time job while attending college)

Performed duties as server responsible for sitting guests comfortably in their preferred dining section, taking customer food and drink orders, collaborating with the kitchen and bar staff for prompt delivery of orders, and processing of payments.

Prepared the dining area to accommodate larger groups for special events. Consistently delivered a memorable dining experience by resolving all customer issues promptly.

EDUCATION

2017 to 2021 OLD DOMINION UNIVERSITY, Norfolk, Virginia

Bachelor of Science, Criminal Justice, May 2021

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