Resident Counselor with Strong Interpersonal Skills

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Resident Counselor

% 865-***-**** = ************@*******.*** Q Mountain City, Tennessee 37683

PROFESSIONAL SUMMARY

Highly organized candidate experienced in providing quality customer service and support to students and faculty.

Proven ability to collaborate effectively with staff, faculty, and students to create successful living and learning

experiences. Experienced in developing and delivering educational and social programs, enforcing safety codes, and

mediating conflicts.

SKILLS

Residential support Student Advisory Resident support Laundry Student Engagement

Documentation And Reporting Public Speaking Interpersonal Relationships Self-confident

Team Player Administrative Support Patient Assessments Supportive Multicultural Awareness

Conflict Resolution —_ Active Listening Customer Service Team Building Resident Engagement

Community Outreach Effective Communication Empathy and Compassion Organizational Skills

Call Answering and Routing Staff Communication Student Needs Assessments Goal Setting

Adaptability Life Skills Development Student Assistance Community Meetings

Excellent Communication Interpersonal Skills

EXPERIENCE

RESIDENT ASSISTANT, izabethton, Tennessee

The Shepard's Inn, April 2024-Present

* Participated in team meetings to discuss progress on ongoing projects.

* Displayed excellent interpersonal skills when interacting with peers, faculty, staff, and guests.

* Established positive rapport with residents through active listening and constructive feedback.

* Demonstrated organizational abilities by maintaining records of resident safety, security, and behavior issues.

* — Reviewed communication log before every shift for any special instructions.

* Observed resident functioning and reported changes in condition or behavior to supervisor.

* Assisted with move-in and move-out processes, including organizing storage, cleaning and room inspections.

* Participated in staff meetings and trai

ing sessions to stay updated on best practices and resident care techniques.

* Collaborated with other staff members to develop and implement resident care plans and goals.

* Answered telephones, routed calls, and delivered messages to support facility communications.

* Supervised students’ housekeeping work to verify completion.

* Observed students to detect and report unusual behavior.

* Compiled information such as residents' daily activities and quantities of supplies used to prepare required

reports.

* Counseled students in problem-solving and managing social, financial, and academic challenges.

OUTREACH REPRESENTATIVE, Grayson, Kentucky

Veteran's Outreach, March 2015-September 2015

* Assisted in planning events such as conferences and fundraisers related to the organization's mission.

* Maintained up-to-date records of all outreach activities, including surveys and client feedback.

* Attended workshops for clients to increase knowledge about available resources.

* Identified potential funding sources for program expansion and development.

* Participated in team meetings to discuss strategies for increasing sales performance.

EDUCATION

BACHELOR OF ARTS (B.A.) IN SOCIAL SCIENCE, Portsmouth, OH

Shawnee State University, June 2005

REFERENCES

References available upon request

AWARDS

* Phi Eta Sigma Honor Society

* Dean's list

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