Veteran-Oriented Data Entry / Admin Clerk

Susan Madrigal

Redondo Beach, CA ***** 623-***-****

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PROFESSIONAL

SUMMARY

Diligent data entry and office clerk with a solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.

SKILLS • Data entry • Telephone skills

• Customer and client relations • Document management

• Clerical support • Time management

• Organization skills

WORK HISTORY RECEPTIONIST 11/2024 to 04/2025

Love On A Leash Harbor City, CA

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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Confirmed appointments, communicated with clients, and updated client records.

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Handled cash transactions and maintained sales and payments records accurately.

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Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

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Streamlined administrative tasks, such as filing and data entry, to support office efficiency.

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DATA ENTRY CLERK 02/2021 to 08/2021

Acumen Mesa, AZ

• Completed data entry tasks with accuracy and efficiency.

• Followed established procedures to enter and process data correctly.

• Organized, sorted, and checked input data against original documents. Scanned documents and saved in database to keep records of essential organizational information.

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• Verified accuracy of data entered into system to produce error-free reports. INSURANCE AND REIMBURSEMENT SPECIALIST 12/2019 to 04/2020 McKesson Tempe, AZ

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Coordinated with insurance providers to verify customer's policy benefits in relation to claims.

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Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.

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Improved departmental accuracy through meticulous attention to detail while reviewing claims submissions.

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Maintained patient confidentiality by adhering to strict HIPAA guidelines when handling sensitive information.

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Prevented delays and claim denials by correcting information prior to submission.

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DISPATCHER OFFICE ASSISTANT 04/2019 to 12/2019

High Tech Auto Glass Scottsdale, AZ

• Directed dispatching, routing, and tracking of 5 technicians. Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.

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• Advised regarding delays and special circumstances. Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.

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Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

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DATA ENTRY CLERK 12/2018 to 04/2019

Ups Supply Chains Solutions Torrance, CA

Enhanced office efficiency by maintaining electronic files and organizing documents for easy retrieval.

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Maintained confidentiality of sensitive information by adhering to strict company policies regarding privacy and security.

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Streamlined data entry processes with the use of specialized software, such as Microsoft Excel and Word.

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Provided support during high-volume periods, managing multiple tasks simultaneously while maintaining attention to detail.

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OFFICE MANAGER 01/2013 to 11/2018

Strategic Environmental Waste Service Wilmington, CA Maintained a strong attendance record, demonstrating reliability and commitment to the role as an Office Data Entry Clerk.

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Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

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Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

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Streamlined office operations by implementing efficient filing systems and organizational strategies.

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• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

EDUCATION General Studies

San Pedro High School, San Pedro, CA

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