Community-Focused Administrative Professional

June **** – Present

March **** – May ****

Summers 2016 – 2017

Kentrall miles

***** ** ***** **, **** Wa 98031

346-***-**** • ***************@*****.***

Objective

Reliable, motivated, and community-focused professional seeking a position with the City of Kent or a nearby municipality. Bringing strong administrative, customer service, and organizational skills to support city operations, improve resident services, and contribute to programs that enhance the community. Work Experience

Administrative Support Specialist

City of Kent

Serve as the first point of contact for residents seeking city services and information.

• Manage filing systems, update digital records, and ensure compliance with city retention policies.

• Assist in planning and coordinating community programs, town halls, and public outreach efforts.

• Prepare reports, meeting agendas, and correspondence for internal and public use.

Customer Service Representative

Kent Utilities Department

• Supported residents with inquiries about billing, water services, and account changes.

• Maintained accurate data entry in the city’s utility system, ensuring confidentiality and precision.

• Resolved service issues quickly while maintaining a professional, respectful approach. • Informed customers of city policies, payment plans, and conservation initiatives.

Program Aide – Parks & Recreation (Seasonal)

City of Kent

• Assisted with setup and supervision of summer youth programs, events, and recreational activities.

• Managed participant check-in, forms, and safety protocols.

• Helped with post-program evaluation surveys and program planning for upcoming seasons.

• Worked closely with Parks & Rec staff to create a fun and inclusive Graduated: 2019

environment for families.

References

James Reynolds

Senior Program Coordinator

City of Kent – Public Works Department

Phone: 253-***-****

Email: *********@******.***

Relationship: Supervisor

Angela Thompson

Customer Service Manager

King County Utility Billing

Phone: 206-***-****

Email: *********@**********.***

Relationship: Former Manager

Michael Carter

Instructor – Green River College

Phone: 253-***-****

Email: *******@**********.***

Relationship: College Instructor / Academic Reference Education

Associate of Applied Science – Public Service

Green River College – Auburn, WA

• Relevant Coursework: Local Government Operations, Public Policy, Community Engagement, Records Management

• Participated in campus civic events and student leadership workshops

• Gained foundational knowledge in government procedures, public service ethics, and communication

Other Activities

• Volunteer, Kent Community Clean-Up Initiative

Participated in quarterly neighborhood beautification and litter removal projects since 2018. Helped organize teams and distribute supplies.

• Member, Local Youth Mentorship Program

Mentored at-risk youth in Kent through after-school tutoring and life skills workshops. Focused on leadership and positive decision-making.

• Participant, City of Kent Job Readiness Workshops Completed workshops on resume building, interview skills, and workplace professionalism designed for local government job seekers.

• Basic CPR & First Aid Certified

American Red Cross Certification (renewed 2023) — Prepared to provide emergency assistance in community and workplace settings.

• Community Sports Coach (Volunteer)

Assisted in coaching youth soccer leagues with Kent Parks & Recreation, fostering teamwork and healthy activity for children ages 8-12.

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