Motivated Mail Handler Candidate with Reliability

John Sciortino

North Plainfield, NJ 908-***-**** ********@*****.***

Dedicated and seasoned professional with extensive experience in customer service, quality control, and project management. Known for a positive mindset, strong communication skills, and a customer-focused approach. Excel at fostering positive interactions, ensuring operational efficiency, and maintaining high standards of service. Adaptable and patient, with a strong ability to assist a wide range of customers, including older individuals who may require a more personalized and understanding approach. Now re-entering the workforce in a part-time capacity, bringing reliability, enthusiasm, and a commitment to creating a welcoming and supportive retail environment.

Work Experience

CarMax

Sales / Operations Associate (PartTime) April 2025 - Present

●Engaged in all aspects of the CarMax retail process, supporting customer interactions, test drives, and vehicle presentation.

●Assisted with inventory flow, merchandising, and operational readiness.

●Collaborated with crossfunctional teams to deliver efficient, customerfocused service.

Amazon October 2016 – February 2023

Associate

●Identifying and addressing quality control issues in real time.

●Using Amazon’s internal software for package tracking and inventory management.

●Operating handheld scanners, conveyor systems, and automated sorting equipment.

●Troubleshooting packaging and labeling issues.

●Inspecting pallets for damaged or mispacked items before shipment.

●Verifying proper labeling and barcoding for inventory tracking.

●Ensuring adherence to Amazon’s packaging and shipping quality standards. ● Adhered to OSHA safety standards and Amazon warehouse safety policies.

Verizon Wireless April 2006 – October 2016

Customer Support

●Clearly explained products, services, and solutions to customers.

●Exhibited in-depth understanding of Verizon’s wireless plans, phones, accessories, and promotions.

●Identified customer concerns and provided appropriate solutions quickly.

●Advised on and sold compatible accessories for devices.

●Offered information and assistance regarding network coverage and performance. ● Worked well with colleagues to meet store goals and provide seamless service.

EDUCATION

Pace University, New York, New York 09/1975 – 05/1979 Bachelors of Business Administration (BBA)

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