Restaurant Operations to Administrative Support Leader
Resume:
ERIN
VERLEY
E
V Centralia, WA *****,
**********@*******.***
PROFESSIONAL SUMMARY
Experienced food service professional with a strong background in kitchen management, culinary operations, and front-of- house roles. Recognized for upholding high standards of cleanliness and food safety while fostering a collaborative team environment. Demonstrates reliability, adaptability, and exceptional leadership and problem-solving skills. Transitioning from a successful career in the restaurant industry to pursue opportunities in administrative support, leveraging years of customer relations experience and a passion for the administrative aspects of business operations. Dedication, professionalism, and expertise poised to make a valuable contribution to your organization. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Talented lead skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
SKILLS
• Inventory management • Recipe development • Staff training
• Kitchen operations • Vendor relations • Cost control
• Team collaboration • Quality assurance • Conflict resolution
• Multitasking and organization • Reliability • Recipe creation
• Safe food handling • Recipes and menu planning • Operations management
• Kitchen staff coordination • Order accuracy • Budgeting EXPERIENCE
Assistant Manager June 2019 - Current
Azteca Mexican Centralia, WA
• Coached staff on strategies to enhance performance and improve customer relations. Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
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• Planned kitchen staff schedules to maximize coverage and encourage collaboration.
• Reviewed vendor invoices for accuracy before authorizing payment transactions.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Worked effectively in team environments to make the workplace more productive.
• Prepared ingredients for cooking including portioning, chopping, and storing food before use.
• Assisted in the plating and presentation of food for service.
• Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
• Ensured compliance with portion sizes, quality standards, and kitchen rules.
• Prepared and cooked food items according to recipes, menus and supervisor's instructions.
• Ensured that all health regulations regarding food handling were followed during preparation process.
• Helped in receiving and organizing food delivery supplies.
• Distributed food to waiters and waitresses to serve customers.
• Washed, peeled, and prepared raw food materials.
• Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
• Performed additional tasks assigned by chef or supervisor.
• Inspected deliveries for freshness of products.
• Took and recorded temperatures of food, refrigerators and freezers. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
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• Reviewed completed work to verify consistency, quality, and conformance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Established standards for personnel performance and customer service.
• Served orders by picking up and delivering customers' choices from bar and kitchen.
• Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
• Leveraged proper serving etiquette to promote inviting dining atmosphere.
• Cleared dishes from tables during and after meal service to maintain clean dining area.
• Trained new employees to perform duties.
• Maintained thorough knowledge of menu to describe dining options.
• Pitched in to deliver food and beverages to tables during high-volume periods. Kitchen Manager April 2024 - November 2024
Jjs Togo Centralia, WA
Trained back of house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
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• Created weekly schedules for kitchen staff members based on anticipated business volume. Collaborated with the owners and coworkers to create innovative recipes that utilized fresh ingredients vs premade and frozen foods.
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• Worked with vendors to establish strong relationships and maintain proper inventory supplies.
• Promoted safe working conditions by monitoring safety procedures and equipment.
• Maintained accurate records of food costs, labor costs, waste management and other related expenses. Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
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• Developed and implemented strategies to enhance team performance, improve processes and boost results.
• Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
• Performed weekly inventories of food items stored in refrigerators or freezers.
• Trained workers in food preparation and cleaning roles to facilitate restaurant operations.
• Oversaw meal preparation and monitored food handling to encourage safety.
• Trained employees on cooking techniques, safety standards and performance strategies.
• Utilized various preparation and cooking methods to create menu items in accordance with recipes.
• Developed and implemented kitchen policies, procedures and quality standards. Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
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• Ensured compliance with health and safety regulations. Sandwich Prep & Kitchen Lead August 2023 - November 2025 Dawns Delectables Centralia, Wa
• Minimized cost overages, controlling inventory, and supplies and minimizing waste.
• Achieved food preparation goals for consistent quality and freshness.
• Rotated ingredients and cleaned storage areas to maintain high stocking standards.
• Identified areas of improvement in food waste and employee workflows to optimize budget controls. Server August 2017 - June 2022
Applebee's Chehalis, WA
• Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
• Supervised serving staff to drive high level of hospitality and food excellence.
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
• Balance and handled cash drawers.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
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• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Bussed and reset tables to keep dining room and work areas clean.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests. Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
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• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff. EDUCATION
High School Diploma June 2002
Centralia High School, Centralia, WA
BUSINESS SINCE
02/01/21
PERSONAL INFORMATION
Title: Owner of The Catalyst & Alchemist Candle Co WEBSITE, PORTFOLIO AND PROFILES
www.thecatalystandalchemist.com
ACCOMPLISHMENTS
• Increased team productivity by implementing key process improvements.
• Eliminated food waste, saving high amount of food costs per shift.
• Supervised team of 14 staff members.
• First employee to be promoted to management after 7 days of employment. LANGUAGE
Fluent
French
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