Fleet Maintenance Manager - HD Truck/Auto Industry Expert

RICHARD C. NORRIS

*** *** ****** ****., *****, SC 29568 * 610-***-**** * ********@***.***

Management Professional

Focused, entrepreneurial, hard working customer service professional. Proactive initiative-taker accomplished in overcoming challenges and taking on new roles and responsibilities head-on. Resourceful, organized manager experienced in positively influencing revenues by moving staff from non-productive, non-revenue producing duties to billable activities, while driving sales. Influential communicator and negotiator. Champion of continuous improvement and idea generator from all staff members. Passionate customer service professional.

CORE COMPETENCIES

Customer Service · Lease Administration · Compliance Auditing · General Ledger / Trial Balances

Problem Solving · Project Management · Conflict Resolution· Continuous Improvement

Cost Reduction · Contract Negotiating · Business Management · Retail Sales

Parts Management · Fleet Maintenance Management · Service Management

Facilitator / Trainer

CAREER HISTORY

PGA Tour Super Store, North Myrtle Beach, SC April 1, 2019 – Present

Golf Club Repair Technician

Semi-Retired – Longs, SC August 2018 – April 1, 2019

Retired to facilitate relocation to Myrtle Beach. Ready to return to workforce!

Ryder Truck - Allentown, PA August 2017 – August 2018

Customer Service Coordinator, Parts Department

TruckPro, LLC · Bethlehem, PA January 2016 – April 2017

(Heavy & Medium Duty Truck Parts Retailer)

General Manager

Completed total reorganization of staff, warehouse and customer focus.

Reversed downward slide of sales once corporate afforded the ability to re-staff sales force.

Re-focused entire operation to improving overall customer service.

Revamped day to day operations to improve overall efficiency.

RCN Advantage, LLC (formally RCN Associates, Inc.) · Allentown, PA 1994 - Present

(Commercial Lease Compliance Audit Firm)

Director of Audit Services

Saved national retail chains in excess of $70 million in occupancy costs.

Negotiated settlements with landlords to audits performed.

Guided tenants represented through the audit process and settlement.

Utilized audits to close poor performing locations.

Renegotiated fixed CAM leases following audits.

Gained respect of all major landlords nationwide.

Performed out-sourced lease administration service for national retail chains.

Performed lease negotiations and renewals.

Facilitated training sessions for the NRTA for over a decade.

The Bon Ton · Allentown, PA 2011–2013

Sales Associate

Mack Trucks, Inc. - Allentown, PA 1985 - 1994

Manager, Worldwide Field Service Operations

Increased industry rating for field support from 13th to 1st.

Managed 50 service representatives in US and Overseas.

Improved business acumen and accountability of entire staff

Richard C. Norris · ********@***.*** · Beam Mack Sales and Service · Rochester, NY 1973–1985

Service Manager

Initially hired as a mechanic – rapidly climbed ranks to Service Manager.

Tripled revenues requiring expansion of facility and adding 2nd shift.

Reputation gained respect and later a position at corporate headquarters.

Computer Skills

Advanced Microsoft Excel Skills (Formulas / Macros), Microsoft Word, Microsoft XL & & Windows, Adobe, Microsoft 365, Peachtree Accounting.

Education

1970-1972 Rochester Institute of Technology - Rochester NY

Mechanical Engineering.

Personal Interests

Golf and boating

Contact this candidate