Customer Service & Operations Specialist Resume

Jamie J. Williams

**** ****** ******, ********, ******** 23223

Email: *****************@*****.*** 804-***-**** (Cell) OBJECTIVE

Organized and motivated employer able to apply skills and hard work in various environments. Seeking to join your Company to utilize my skills in customer service relations,problem solving, and researching skills while continuing to grow and be an asset to the company. SKILLS

● Customer Service

● Internet Explorer

● Omega

● SCRA

● Microsoft Excel

● Microsoft Outlook

● One View

● Hubble

EXPERIENCE

Small Business Administration Paycheck Protection Program Capital One,Chester VA

January 2021- July 2021

● Monitoring process to ensure it is followed correctly by the bus

● iness and correcting issues.Maintaining cross-departmental data tracking for accurate reporting of loan progress.

● Reviewing documentation for accuracy and completion, and reporting on any findings.

● Collecting, analyzing and measuring process data on the effectiveness of business processes, making improvements to processes where necessary.

● Maintaining best practices and serving as a team player.

● Communicating updates with internal customers on new or existing processes; providing training to users on process updates or rollouts as business needs.

● Drafting and submitting loan audit packets (reactive and proactive loan reviews) to the SBA. Operations Production Coordinator

Capital One, Chester, VA

July-2013- January 2021

● Subject matter expert (SME) and knowledge of operations front to end regarding the Legal Affidavit

● production.

● Validate, execute and notarize various types of affidavits, including Automated, Exceptions, and

● Asset Sales.

● Maintain the acceptable turn-a-round times for the affidavits to avoid any back log.

● Review account level data for execution of affidavits using a variety of systems repositories and system of records.

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Jamie J. Williams

4301 Fourth Street, Richmond, Virginia 23223

Email: *****************@*****.*** 804-***-**** (Cell) Litigation Support Representative

AppleOne, (Capital One, Contractor) Chester, VA

July 2009-January 2013

● Executed legal affidavits

● Validated the written information in affidavits to Capital One’s system of record.

● Signed statements of known facts under oath.

● Supported production of affidavits by administering oaths and notarizing. Customer Service Representative

Kelly Services, (Capital One, Contractor, Short Term Assignments) Chester, VA March 2006-March 2011

Collections

● Worked with customers to collect payments on delinquent credit card accounts and set up payment arrangements.

MAA

● Activated credit card accounts and up-sale different products available.

● Worked in pilot programs to test new products.

Fraud

● Observed customer transactions to identify fraudulent activities.

● Contacted customers regarding suspected fraud activity on the account. Provided quality customer service to all customers. Health Assessment Specialist

Kelly Services (Anthem, Contractor)

Richmond, VA

September 2005-December 2005

● Facilitated outbound calls to members to encourage participation in disease management programs.

● Conducted non-clinical disease management assessments.

● Collected demographic data information from customers.

● Documented client information in database.

● Applied knowledge of health to daily work.

Political Surveyor

Conquest Communication and Data, Richmond, VA

January 1999-May 2005

● Facilitated outbound calls to residents in different states to collect political data.

● Encourage participation in surveys and advise the benefits of taking the survey.

● Provided weekly and monthly reports to management.

● Provided quality customer service to all residents. EDUCATION

J. Sargeant Reynolds, Data Entry Operations Program Certificate (1988) CERTIFICATIONS

Notary Public, Commonwealth of Virginia, September (2020), expires August 31, 2024 2 of 2

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