Human Services Professional with Bilingual Skills
Resume:
Irini Brahimi
Philadelphia, PA *****
************@*****.***
Professional Summary
● Proficient in Human Services and Rehabilitation Terminology
● Emotional Intelligence which helps maintain a trustful and collaborative work environment
● Bilingual/ Albanian
● Proficient in Microsoft Word Processing and Google Docs Authorized to work in the US for any employer
Work Experience
Consumer Support Representative
Public Partnerships LLC
March 2024 to Present
Care Coordinator
Health Advocate-Remote, PA
June 2023 to July 2024
• Maintain strict confidentiality of information provided by customer or data accessed within company systems/ member’s charts
• Processing of members’ nightly reports ( Urgent and routine calls)
• Providing referrals to affiliates contracted with the EAP department
• Research Assistance -
• Assist in resolving routine issues by researching for counselors/ rehabilitation programs in a timely manner for members
• Follow research through until resolution/ search results have been provided to Care Manager
• Document all issues thoroughly maintaining department files
• Team Interface/Customer Service
• Establish and maintain a professional relationship with internal/external customers, team members, affiliates and department contacts daily
• Cooperate with team members to meet goals or complete tasks
• Provide quality customer service that exceeds customer expectations and improves level of service being provided
• Treat all internal/external customers, team members and department contacts with dignity/respect
• Attend monthly supervision meetings with assigned team of Care Coordinators Behavioral Health Technician
Aspire Child and Family Services-Hungtington Valley, PA March 2023 to May 2023
● Implement behavioral treatment plan designed by Behavior Consultant
● Working with Behavior Consultants to deliver ABA services to clients and their families
● Collecting data and progress notes during each client visit Mental Health Intake Counselor
F.L.O.W. Wellness Center-Abington, PA
December 2021 to October 2022
● Conduct Biopsychosocial Assessments with clients ranging from ages five and up
● Answer client and insurance calls daily
● Monitor different email accounts for practice
● Maintain clients’ charts until connected with therapist
● Maintain contact with insurance representatives for new referrals
● Maintain contact with Therapists about client’s treatment
● Responsible for connecting clients with their Therapist
● Facilitate Yoga and Mindfulness classes for children
● Attend weekly supervision groups
● Train new interns during each semester
● Maintain positive and collaborative environment with coworkers and clients Cashier
New Boston Style Pizza-Philadelphia, PA
October 2019 to August 2020
● Provided a positive and friendly experience for customer
● Handled phone and in person orders
● Provided drivers with correct information for the destination of delivery
● Handled cash and credit card transactions on cash register
● Provided assistance in stocking and cleaning to keep a tidy, safe and enjoyable environment for customers
Seasonal Sales Associate
Macy’s-Willow Grove, PA
May 2019 to October 2019
● Provided superior and friendly assistance to shopping customers to ensure and maintain Macy’s excellent reputation
● Ensured that all cash and credit transactions are processed successfully.
● Assisted fellow associates when necessary in stocking or organizing fitting and inventory rooms
● Answered daily calls of customers that had questions about store products Education
B.S. in Rehabilitation and Human Services
Pennsylvania State University Abington - Abington, PA August 2018 to May 2022
Skills
• Cash register
• Proofreading
• Research
• Cash handling
• Basic math
• Typing
• Customer service
• Emotional Intelligence which helps maintain a trustful and collaborative work environment
• HIPAA
• Front desk
• Medical records
• Leadership
• Bilingual/ Albanian
• Yoga
• Retail math
• Microsoft Office
• Communication skills
• Google Docs
• POS
• Care plans
• Office management
• Microsoft Word
• Grammar Experience
• Sales
• Retail sales
• Organizational skills
• Proficient in Human Services and Rehabilitation Terminology
• Microsoft Excel
• Time management
• Proficient in Microsoft Word Processing and Google Docs
• Computer skills
• Health information management
• Behavioral health
Certifications and Licenses
Driver's License
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