Remote Travel Coordinator Candidate with 10+ Years Experience
Resume:
Marva Rateliff
Roswell, GA
*********@*****.***
PROFESSIONAL SUMMARY
Excellent interpersonal and communication skills, both verbal and written. Customer-focused professional with over 10 years of experience responding to client inquiries, processing documentation, resolving issues, and ensuring service expectations are consistently met. Skilled in handling high-volume communications via phone and email, troubleshooting concerns, navigating computerized systems, and providing solutions that support company growth and customer satisfaction. Known to show professionalism, detail oriented, and ability to multi-task and prioritize complex workload under time constraints.
CORE COMPETENCIES
Customer Inquiry & Order Support
Phone & Email Communication
Issue Resolution & Follow-Up
CRM & Computerized Systems
Documentation & Data Entry
Sales Support & Cross-Selling
Credit Adjustments & Problem Solving
Service Goal Achievement
Multi-Tasking in Fast-Paced Environments
PROFESSIONAL EXPERIENCE
Customer Agent Service
RemX Staffing Agency 9/25 – 1/26
Manages high-volume inbound and outbound calls, emails and faxes from patients and healthcare providers.
Acts as a patients’ point of contact to assist eligible patients access free medication or at a reduced cost.
Records details of all contacts and actions taken in CRM system, ensuring strict compliance with HIPAA and other privacy laws.
Responsible for identifying and reporting adverse events and product complaints in accordance with company policies.
Loan Closer / Post-Closer
CrossCountry Mortgage 9/24 – 3/25
Act as primary point of contact for borrowers, lenders and closing agents.
Responded to high volumes of borrowers, loan officers, and title company inquiries via phone and email, ensuring timely resolution within service deadlines.
Reviewed and processed closing documentation accurately while meeting strict department turnaround goals.
Conducted follow-up communication to ensure all conditions were satisfied and customer expectations were met.
Utilized computerized loan systems to track documentation, update loan status, and troubleshoot discrepancies.
Resolved funding and documentation issues efficiently to prevent delays and ensure successful loan completion.
Collaborated with internal departments to support workflow efficiency and client satisfaction.
Receptionist/Mailroom Associate
Safeway Insurance 9/22 – 8/24
Greeted, welcomed, and screened visitors and vendors, acting as the first point of contact.
Assisted team members with inbound customer calls and responded to inquiries regarding claim status and forwarded calls to appropriate departments.
Assisted with scanning printing and administrative tasks as assigned.
Operated mail machines and processed outgoing mail/packages and other courier services.
Scanned. Logged and filed incoming documents into company systems.
Loan Closer/Funder
AnnieMac Home Mortgage 4/19 – 6/22
Prepared and audited final closing documents such as the note, deed of trust and Closing Disclosure to ensure accuracy and completeness.
Ensured all loans are in compliance with all state, federal and lender regulations.
Act as central point of contact coordinating with schedules and title companies
ADDITIONAL QUALIFICATIONS
Strong written and verbal communication skills
Detail-oriented with excellent organizational ability
Ability to research alternative solutions and provide recommendations
Experience handling sensitive financial documentation
Proven ability to work independently and within team environments
Education
Manning’s High School
Sam Sharpe Teachers’ College
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