Caring Client Services Professional with Bilingual Advantage

Adriana Horowitz

Tampa, FL

951-***-**** ******************@*****.***

CUSTOMER SERVICE SUPPORT

Professional Summary

Compassionate and dedicated caregiver with experience supporting seniors in healthcare and assisted living environments. Skilled in building trusting relationships through empathy, active listening, and clear communication. Adept at collaborating with multidisciplinary teams to ensure patient-centered care while maintaining confidentiality and ethical practices. Recognized for strong work ethic, adaptability, and problem-solving skills that contribute to safe, clean, and welcoming environments. Bilingual in English and Spanish, enhancing the ability to connect with diverse residents and families.

Areas Of Expertise

●Patient-Centered Care & Compassion

●Senior Support & Advocacy

●Bilingual (English/Spanish) Communication

●Customer Service & Relationship Building

●Confidentiality & Ethical Practices

●Team Collaboration with Healthcare Staff

●Strong Work Ethic & Reliability

●Safety, Sanitation & Infection Control

Work Experience

IV International, Tampa, FL Aug 2025 – Present

Customer Service Representative (Remote)

●Schedule medical appointments with doctors and nurses, ensuring timely access to care.

●Handle high-volume calls with professionalism, supporting healthcare staff and patients.

Private Employer, Hemet, CA (Part-Time) Oct 2024 – Jun 2025

●Provided office support, light housekeeping, and dog walking for an individual with a home business.

ADRIANA HOROWITZ PAGE TWO

Sunny Adult Day Healthcare, Hemet, CA Aug 2022 – Apr 2023

Program Aide/Driver

●Provided compassionate emotional support and advocacy to senior participants.

●Assisted with meal preparation and coordinated lunch deliveries to promote nutrition and well-being.

●Safely transported patients to and from the center, improving accessibility to essential services.

●Organized and distributed care packages to the residents.

Ascena Retail Group, Riverside, CA Sep 2019 – Apr 2022

Unit Processor

●Managed inventory by accurately picking, packing, and replenishing merchandise.

●Verified stock levels and shipment destinations to ensure accuracy and efficiency.

Professional Maintenance System, Temecula, CA Aug 2017 – May 2019

Custodian

●Maintained cleanliness of offices, laboratories, restrooms, cafeteria, and kitchen areas.

●Performed deep cleaning services to uphold sanitation standards.

●Restocked restrooms with essential supplies to ensure consistent availability

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Sodexo, Hemet Valley Medical Center, Hemet, CA Sep 2015 – Jan 2017

Housekeeping Aide

●Maintained patient rooms and communal areas with attention to safety and hygiene.

●Enhanced patient satisfaction by addressing needs promptly and professionally.

●Fostered positive relationships through warm greetings and supportive interactions.

●Anticipated patient needs, demonstrating adaptability and problem-solving skills.

Hemet Unified School District, Hemet, CA Dec 2007 – May 2015

Teacher Assistant

●Supported students with disabilities in achieving IEP goals.

●Collaborated with therapists and educators to implement effective learning strategies.

●Strengthened communication and people skills through daily student engagement.

●Applied training to develop teamwork and instructional abilities in fast-paced settings.

ADRIANA HOROWITZ PAGE THREE

Pep Boys Auto Service & Tire, Hemet, CA Apr 2007 – Apr 2008

Customer Service Assistant

●Provided customer service to individuals having their automobiles serviced.

●Processed cash and credit card payments with accuracy and efficiency.

Education & Certification

●Associates of Art (AA) in English, Santa Monica College, Santa Monica, CA

●Drug & Alcohol Counselor, Health Staff Training Institute, Temecula, CA

●Certification: RADT and CPR (expired 06/2023)

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