Dynamic Client Relations & Service Specialist

Yasmine Cumberbatch, Customer Service Specialist

Fort Lee, 07024, NJ, 201-***-****, *******************@*****.*** SUMMARY Dynamic Customer Service Specialist with over 10 years of experience in client relations and support. Demonstrated expertise in coordinating high-profile client communications and resolving inquiries effectively, particularly in fast- paced environments. Recognized for strengthening client satisfaction through tailored service and proactive problem-solving. Proven ability to maintain confidentiality and professionalism while managing sensitive information. Ready to leverage unique skills to enhance customer experiences and support the success of the organization.

WORK EXPERIENCE

11/2024 – 08/2025 Client–Doctor Coordinator (Fully Remote), NJEE – Hair Replacement Department

Englewood

Served as a vital liaison between clients and doctors, ensuring effective communication and seamless coordination of appointments and treatments.

Administered sensitive client information with utmost professionalism and confidentiality.

Delivered exceptional virtual customer service support, promptly addressing inquiries and resolving concerns.

Coordinated schedules, follow-ups, and service delivery across multiple stakeholders within a fully remote environment.

Elevated client satisfaction by employing empathy, discretion, and meticulous attention to detail.

03/2015 – 11/2024 Customer Service Representative & Client Liaison, True Indian Hair Company

New York

Facilitated customer assistance with product inquiries, order placement, returns, and exchanges.

Coordinated and acted as a liaison for celebrity clientele and stylists, ensuring discretion, professionalism, and exemplary service. Crafted personalized product recommendations to enhance customer loyalty and drive repeat business.

Managed communications via phone, email, and in-person interactions in a fast-paced retail and e-commerce setting.

Supported remote operations by overseeing online customer requests and liaising with warehouse/shipping teams.

Maintained precise records of customer interactions and transactions within CRM systems.

Acknowledged for extensive product knowledge, effective problem-solving abilities, and sustaining positive client relationships. 04/2009 – 02/2015 Client Liaison, Pat D Mechanical New York Acted as the principal liaison between high-value clients and contractors, ensuring effective communication and project alignment. Organized meetings, clarified project requirements, and followed up with clients to ascertain satisfaction levels.

Assisted in addressing customer concerns, coordinating resolutions, and fostering robust business relationships.

Facilitated office and field operations by bridging communication between management and clients.

EDUCATION

08/2013 – 08/2013 Bergen Academies Adult Learning Program GED, Acquiring my GED

Hackensack

SKILLS Customer support via phone, email,

and live chat

Remote work communication

(Zoom, Slack, Microsoft Teams)

VIP & celebrity client relations Client–doctor and contractor liaison experience

CRM systems (Zendesk, Salesforce,

Freshdesk)

Order processing & account

management

Conflict resolution & problem solving Team coordination & multitasking Empathy & active listening Zendesk

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