Office Administration & Retail Support Specialist
Resume:
CONTACT **************@*****.***
**** **** ******, *********, ***************,1666
December 2023 - June 2025
May 2023 - December 2023
SINHLE MAHUMANE
I am an ambitious woman who is prepared to achieve the desired goals of the job description. Dynamic and customer-focused professional with extensive experience in retail and customer service environments. Proven ability to manage cash transactions accurately and efficiently, ensuring a high level of customer satisfaction. Experienced in telesales and call center operations, adept at engaging customers, understanding their needs, and providing tailored solutions. Strong communication skills with a knack for building rapport and fostering long-term relationships.
Nationality : South African
Willing to relocate : Yes
Availablity : Immediately
Call Center Agent
Pharmacy Direct
Managed Patient Queries: Addressed and resolved a wide range of patient inquiries and concerns related to medications, including dosage, side effects, and interactions, ensuring high levels of patient satisfaction. Provided Medication Information: Delivered clear, accurate, and comprehensive information to patients about their prescriptions and over-the-counter medications, helping them make informed decisions about their health.
Patient Registration: Efficiently registered new patients into the system, verifying personal details and insurance information to streamline the process and enhance service delivery.
Processed Prescriptions: Handled prescription requests, including dispensing medications, verifying accuracy, and ensuring compliance with legal and safety standards.
• Maintained Records: Updated and managed patient records in the system, ensuring confidentiality and accuracy of medical information.
• Pharmacy Services: Performed various general pharmacy services such as assisting with administrative tasks to support the smooth operation of the pharmacy.
• Customer Support: Provided exceptional customer service by addressing and resolving patient issues professionally, handling returns and exchanges, and offering assistance with insurance claims
Telesales Outbound Agent
Clientele Life
Conducted outbound calls to prospective and existing customers to promote and sell the company's insurance products and services.
Utilized provided scripts to effectively communicate product features, benefits, and company policies, ensuring consistent and accurate information delivery. Engaged in active listening to identify customer needs and tailor sales pitches to match their requirements.
Addressed customer inquiries and provided detailed responses about product offerings, pricing, and company services.
Employed persuasive techniques and sales strategies to overcome objections and close ABOUT ME
PERSONAL DETAILS
EXPERIENCE
Jan 2016 - Aug 2017
sales.
Maintained detailed records of customer interactions, sales, and follow-ups in CRM systems to track progress and optimize sales performance. Collaborated with team members to meet and exceed monthly sales targets and contribute to overall team success.
Provided feedback and suggestions to improve sales scripts and strategies based on customer interactions and market trends.
Participated in regular training sessions to stay updated on product knowledge, sales techniques, and industry developments.
Conducted outbound calls to prospective and existing customers to promote and sell the company's insurance products and services.
Utilized provided scripts to effectively communicate product features, benefits, and company policies, ensuring consistent and accurate information delivery. Engaged in active listening to identify customer needs and tailor sales pitches to match their requirements.
Addressed customer inquiries and provided detailed responses about product offerings, pricing, and company services.
Employed persuasive techniques and sales strategies to overcome objections and close sales.
Maintained detailed records of customer interactions, sales, and follow-ups in CRM systems to track progress and optimize sales performance. Collaborated with team members to meet and exceed monthly sales targets and contribute to overall team success.
Provided feedback and suggestions to improve sales scripts and strategies based on customer interactions and market trends.
Participated in regular training sessions to stay updated on product knowledge, sales techniques, and industry developments.
Cashier / Cash Office Assistant
Pick N Pay
Conducted transactions with cash registers, ensuring precise pricing and efficient handling of both cash and credit payments.
Managed all aspects of financial transactions, including issuing receipts, processing refunds, and reconciling discrepancies to ensure accurate financial records. Performed data entry and maintained financial information within the system, contributing to accurate and up-to-date records.
Oversaw bank deposits and credit card payments, ensuring timely and accurate processing of all financial transactions.
Assisted in the preparation of financial reports and audits, supporting the financial department's operations and compliance.
Provided exceptional customer support by addressing and resolving payment-related inquiries and issues with professionalism.
Maintained meticulous attention to detail to ensure all financial processes and transactions were executed correctly
Ingqayizivele Secondary School
National Senior Certificate
University of South Africa (UNISA)
Criminal Justice (Incomplete)
Office Administration Certificate
Themba Maseko skills trading and development PTY Ltd Pro-Fuel Training Center
Certificate
Basic Microsoft Excel
E-Learning Online Certificate
EDUCATION /CERTIFICATES
KNOWLEDGE /SKILLS
Customer-Centric Approach Experience working in a shared service environment is preferred
Familiarity with industry-specific compliance
standards
Computer literacy (Microsoft Office Package)
Accounting Software (e.g., QuickBooks)
Cash Handling & Reconciliation - Customer Relationship Management - Sales & Product Knowledge - Time Management & Prioritization Team Collaboration & Support Email and Calendar Management Office Administration Software & CRM Tools
(e.g., Salesforce)
References available upon request
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REFERENCES
Contact this candidate