Multifaceted Customer Service & Dental Assistant Professional

ShaCaree Patterson-Coleman

Rock Hill, SC 915-***-****

LinkedIn: https://www.linkedin.com/in/shacareepatterson-coleman Education

York Technical College

Expanded Duty Dental Assistance Associates Degree Work Experience

TD Bank

Customer Service Representative - Aug 2022 - Present

● Resolve customer concerns and issues at first point of contact

● Ensuring due diligence is taken to support the accuracy of all customer transactions Identifies and refers high value or potential Customers to the appropriate personnel

● Completes a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary)

● Facilitate cross-sell opportunities and/or refer customers/partners to internal bank partners. Digital banking products and services.

Talent Bridge (Lash Group)

Benefits Verification Specialist Oct 2022 - Feb 2023 (Contract)

● Data Entry Appeals Insurance (Medicare, Medicaid)

● Oncology Medication Shipping/Tracking, Audits, Orders

● Outbound Calling for Document Reviews Approvals & Denials Fresh Dental

Expanded Functions Dental Assistant- Mar 2022 - Jun 2022

● Office /Front Desk, Treatment Plans and Scheduling

● X-rays, Dental procedures, Greeting Patients and Chart Prep, Case Management Orders Pacific Dental Services

Expanded Functions Dental Assistant Jul 2021 - Mar 2022

● Office /Front Desk, Assistant Dentist, Treatment Plans/Scheduling, X-rays, Dental procedures, Greeting Patients, Insurance

A-Line Staffing

Customer Service Agent Nov 2020 - Jul 2021

● Medication Assistance, Financial Assistance, Account Assistance, Data Entry Meduit

Customer Service Agent Jan 2019 - Jan 2020 (1 year 1 month)

● Pre-Collections

● Insurance Billing,SC Tax Garnishes, Account Review,Customer Service Addeco

Customer Service Representative Addeco May 2018 - Jan 2019

● Healthcare account billing, data entry and audits Iqor

Customer Service Agent Apr 2016 - May 2018

● Communicating with customers providing knowledge in all facets of the business.

● Ensure organization of account safety and anti-theft or fraudulent activity for customers.

● Taking payments, explaining bills, plans, discounts and rates. Solving problems. Skills

Written Communication Customer Experience Management Customer Experience Organization Skills Teamwork Time Management Analytical Skills Customer Retention Auditing Customer Support

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