Operations & General Management Leader in Richmond VA
Resume:
SUMMARY
Operational management expert with extensive experience in enhancing workflows, reducing cost, and boosting productivity. Proven track record in staff training, performance evaluation, and continuous improvement initiatives. Strong financial experience in P&L analysis and budget management.
EXPERIENCE
PANERA BREAD – General Manager Norfolk, VA 05/14 - 3/26
Increased profitability while managing all variable costs
Decreased food cost 2.5% by controlling inventory & waste
Decreased labor by 3% by writing productive schedules
Manage daily operations $3.5 million sales
Oversaw daily management of facilities and vendor relationships
Handled billing, hiring and training processes
THE RESTAURANT COMPANY – General Manager Richmond, VA 10/09 – 05/14
Achieved 8.5% sales increase through targeted strategies
Enhanced overall profitability by optimizing financial strategies
Manage daily operations generating $2.5 million in sales
Oversaw inventory management, scheduling, and vendor relations
COPPOLA’S – General Manager Richmond, VA 09/07 – 09/09
Manage daily operations plus catering annual sales $1.5 million
Contributed to strategies that boosted catering sales calls by $500,000
Extended restaurant service hours, resulting in $400,000 additional sales
Managed ordering and scheduling for restaurant and catering jobs, ensuring efficient service delivery
Executed sales calls and followed up with clients, enhancing customer relationships
Mr. Z’s CATERING INC.- Owner \ Operator Mechanicsville, Virginia 1999-2006
Managed three locations, including one full-service and off-premise catering operations
Achieved $500,000 annual sales by developing strong client relationships and effective sales strategies
Negotiated contracts with key clients including Home Depot, VFW and multiple counties
Established business from inception, creating handbooks, setting up merchant and bank accounts, and managing all billing and taxes
ACCOMPLISHMENTS
Bachelor of Science Business Management, Widener University
Certification for Coaching Skills for Managers & Supervisors
ServSafe Certification, expiration 2029
CONTACT
********@*****.***
Norfolk, VA 23518
SKILLS
Operations management and oversight
Total quality management
Total food quality management
Culinary leadership experience
Forecasting and planning
Motivation, training and development
Team leadership
Workplace safety compliance
Problem solving
Financial analysis
Budget development, budgeting and cost control
Cost analysis and savings
Profit and loss management
Inventory management
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